[SOLVED] Virgin Bingo Problem [Moved from IE]

Hengreer · 01-24-2008, 10:00 AM

I am trying to get on the scratchcards section on virgin games and i cannot. the black screen loads and the loading screen loads but the bar just keeps going across the bottem it doesnt load. i have tried it on firefox and IE-New One- and on my 2 computers and 1 at work. any ideas?

Hengreer · 01-26-2008, 01:07 PM

I need help the people from there support are useless

**Go The Power** · 01-26-2008, 06:26 PM

Hello and welcome to TSF

Does it work in Firefox?

What version of IE do you have?

What version of Java do you have?

Have you installed any flash script blockers?

Please go to the links below to update the following:

Flash
http://www.adobe.com/products/flashplayer/

Shockwave
http://www.adobe.com/shockwave/download/

Hengreer · 01-27-2008, 09:56 AM

I have tried IE and firefox, java 1.6.0, reinstalled flash and shockwave from the pages you gave, and here is a screen shot of the page that loads:

**Go The Power** · 01-27-2008, 05:37 PM

Update Java

Updating Java:

Download the latest version of Java Runtime Environment (JRE) 6 u3.
Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications". (4th one down)
Click the "Download" button to the right.
Check the box that says: "Accept License Agreement".
The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
Check any item with Java Runtime Environment (JRE or J2SE) in the name.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u3-windowsi586-p.exe to install the newest version.

Hengreer · 01-28-2008, 10:05 AM

nope I didnt have the Java u4 i had all others though and still nothing.....

**Go The Power** · 01-28-2008, 11:46 PM

Do you want this problem fixed in IE or FF?

Also in FF did you install Noscript or a secuirty add-on?

Hengreer · 01-29-2008, 10:32 AM

Want it fixed on FF, and i have no script blockers on any of the computers (as far as i know) and it still does not work. Do you have any advice?

Hengreer

**Go The Power** · 01-30-2008, 04:08 AM

As you want the issue fixed in FF, I will move this thread to the firefox section

Hengreer · 01-30-2008, 10:57 AM

Sorry i didnt realise there was a FF section :P, still i need ideas :)

Hengreer · 02-02-2008, 01:30 AM

It appears to be fixed now, must have been on their end, this is strange though as they did not say anything when i emailed then, 3 times..... It disapeared off the website the day before as well so i thanks for all the help anyway :)

01-24-2008, 10:00 AM	#1 (permalink)
Hengreer Registered User Join Date: Jan 2008 Posts: 11 OS: Windows Xp SP2 (Home)	[SOLVED] Virgin Bingo Problem [Moved from IE] I am trying to get on the scratchcards section on virgin games and i cannot. the black screen loads and the loading screen loads but the bar just keeps going across the bottem it doesnt load. i have tried it on firefox and IE-New One- and on my 2 computers and 1 at work. any ideas?

01-26-2008, 01:07 PM	#2 (permalink)
Hengreer Registered User Join Date: Jan 2008 Posts: 11 OS: Windows Xp SP2 (Home)	Re: Virgin Bingo Problem I need help the people from there support are useless

01-26-2008, 06:26 PM	#3 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,972 OS: Windows XP Home SP2 Blog Entries: 1	Re: Virgin Bingo Problem Hello and welcome to TSF Does it work in Firefox? What version of IE do you have? What version of Java do you have? Have you installed any flash script blockers? Please go to the links below to update the following: Flash http://www.adobe.com/products/flashplayer/ Shockwave http://www.adobe.com/shockwave/download/ __________________

01-27-2008, 09:56 AM	#4 (permalink)
Hengreer Registered User Join Date: Jan 2008 Posts: 11 OS: Windows Xp SP2 (Home)	Re: Virgin Bingo Problem I have tried IE and firefox, java 1.6.0, reinstalled flash and shockwave from the pages you gave, and here is a screen shot of the page that loads:

01-27-2008, 05:37 PM	#5 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,972 OS: Windows XP Home SP2 Blog Entries: 1	Re: Virgin Bingo Problem Update Java Updating Java: Download the latest version of Java Runtime Environment (JRE) 6 u3. Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications". (4th one down) Click the "Download" button to the right. Check the box that says: "*Accept* License Agreement". The page will refresh. Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Close any programs you may have running - especially your web browser. Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java. Check any item with Java Runtime Environment (JRE or J2SE) in the name. Click the Remove or Change/Remove button. Repeat as many times as necessary to remove each Java versions. Reboot your computer once all Java components are removed. Then from your desktop double-click on jre-6u3-windowsi586-p.exe to install the newest version. __________________

01-28-2008, 10:05 AM	#6 (permalink)
Hengreer Registered User Join Date: Jan 2008 Posts: 11 OS: Windows Xp SP2 (Home)	Re: Virgin Bingo Problem nope I didnt have the Java u4 i had all others though and still nothing.....

01-28-2008, 11:46 PM	#7 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,972 OS: Windows XP Home SP2 Blog Entries: 1	Re: Virgin Bingo Problem Do you want this problem fixed in IE or FF? Also in FF did you install Noscript or a secuirty add-on? __________________

01-29-2008, 10:32 AM	#8 (permalink)
Hengreer Registered User Join Date: Jan 2008 Posts: 11 OS: Windows Xp SP2 (Home)	Re: Virgin Bingo Problem Want it fixed on FF, and i have no script blockers on any of the computers (as far as i know) and it still does not work. Do you have any advice? Hengreer

01-30-2008, 04:08 AM	#9 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,972 OS: Windows XP Home SP2 Blog Entries: 1	Re: Virgin Bingo Problem As you want the issue fixed in FF, I will move this thread to the firefox section __________________

01-30-2008, 10:57 AM	#10 (permalink)
Hengreer Registered User Join Date: Jan 2008 Posts: 11 OS: Windows Xp SP2 (Home)	Re: Virgin Bingo Problem [Moved from IE] Sorry i didnt realise there was a FF section :P, still i need ideas :)

02-02-2008, 01:30 AM	#11 (permalink)
Hengreer Registered User Join Date: Jan 2008 Posts: 11 OS: Windows Xp SP2 (Home)	Re: Virgin Bingo Problem [Moved from IE] It appears to be fixed now, must have been on their end, this is strange though as they did not say anything when i emailed then, 3 times..... It disapeared off the website the day before as well so i thanks for all the help anyway :)