Firefox refuses to work

addy771 · 11-11-2006, 04:54 AM

I've been using firefox for almost 2 years now no problem, but now firefox will not open up. I've tried reinstalling rebooting clearing the registry key I don't know what to do now. whenever I click on any of the icons to firefox, nothing comes up. If I open up the task manager, it shows the firefox process like normal. can anyone help me?

Flatiron · 11-11-2006, 05:36 PM

Quote:

Originally Posted by addy771

If I open up the task manager, it shows the firefox process like normal. can anyone help me?

If Firefox is closed and still running in the Task Manager then left click on Firefox to highlight and End Process. Then try to open FF.

Category:Firefox - MozillaZine Knowledge Base
http://kb.mozillazine.org/Category:Firefox

Standard diagnostic (Firefox) - MozillaZine Knowledge Base
http://kb.mozillazine.org/Standard_d..._%28Firefox%29

skgoel · 11-12-2006, 04:47 AM

I have a similar problem. One day FF just stopped working. I have tried all that was suggested including reinstalling to FF 2.0. Firefox starts but for all sites says - problem loading page and i cannot see any website. IE is working perfectly fine.

This may be out of place but I tried installing Opera 9.02 with the same results. Both FF and Opera load up, all toolbars and menus work fine but no websites.
This is happening only on Winxp Pro - not on my win98 (i have dual boot).

Any help any one? Thanks

addy771 · 11-12-2006, 07:55 PM

Quote:

Originally Posted by Flatiron2

If Firefox is closed and still running in the Task Manager then left click on Firefox to highlight and End Process. Then try to open FF.

Category:Firefox - MozillaZine Knowledge Base
http://kb.mozillazine.org/Category:Firefox

Standard diagnostic (Firefox) - MozillaZine Knowledge Base
http://kb.mozillazine.org/Standard_d..._%28Firefox%29

I did all that hundreds of times, plus a restart should have fixed it if that was the problem

martt · 11-12-2006, 11:26 PM

I realise you have tried reinstalling but since you haven't mentioned the Profile (or Profiles folder) specifically, I have to ask: The reinstalling has included creating and using a new Profile has it? Or manually deleting the existing Profiles folder and letting Firefox create a new one?

addy771 · 11-13-2006, 03:03 PM

When I reinstalled FF I deleted the enitire mozilla folder, and the registry keys for it. I installed after that but no improvment

martt · 11-13-2006, 03:34 PM

Would that be both Mozilla folders?

1. C:\Program Files\Mozilla Firefox
and
2. C:\Documents and Settings\UserName\Application Data\Mozilla

addy771 · 11-13-2006, 10:16 PM

:D you got me there i only did #1, ill try deleting them both. its a shame i have to lose all my add ons and everything :(

addy771 · 11-13-2006, 10:39 PM

thanks man! it works now! im so glad i dont hafta use IE anymore :P but i lost all my add-ons.. oh well time for a fresh new start!

martt · 11-13-2006, 11:39 PM

If you manually deleted the Profiles folder (C:\Documents and Settings\UserName\Application Data\Mozilla), it should end up in the Recycle Bin. You could take the folder out of there, put it on the Desktop and rescue the 'Bookmarks.html' file that is buried within it. This file can be put into the same location in the new Profile (let it overwrite the existing file). Either that, or you can put 'Bookmarks.html' on the Desktop and use Firefox's 'Import' function, located in the Bookmarks Manager, to import the bookmarks. Importing IE's bookmarks might be another option.

Since the old Profile has been troublesome, I personally wouldn't use any other files from it. Reinstalling themes/add-ons and re-customising is probably best.

11-11-2006, 04:54 AM	#1 (permalink)
addy771 Registered User Join Date: Oct 2006 Posts: 58 OS: XP	Firefox refuses to work I've been using firefox for almost 2 years now no problem, but now firefox will not open up. I've tried reinstalling rebooting clearing the registry key I don't know what to do now. whenever I click on any of the icons to firefox, nothing comes up. If I open up the task manager, it shows the firefox process like normal. can anyone help me?

11-12-2006, 04:47 AM	#3 (permalink)
skgoel Registered User Join Date: Nov 2006 Posts: 1 OS: winxp	I have a similar problem. One day FF just stopped working. I have tried all that was suggested including reinstalling to FF 2.0. Firefox starts but for all sites says - problem loading page and i cannot see any website. IE is working perfectly fine. This may be out of place but I tried installing Opera 9.02 with the same results. Both FF and Opera load up, all toolbars and menus work fine but no websites. This is happening only on Winxp Pro - not on my win98 (i have dual boot). Any help any one? Thanks

11-12-2006, 11:26 PM	#5 (permalink)
martt Alternative Computing Team Join Date: Jul 2005 Location: South of England Posts: 310 OS: XP Pro	I realise you have tried reinstalling but since you haven't mentioned the Profile (or Profiles folder) specifically, I have to ask: The reinstalling has included creating and using a new Profile has it? Or manually deleting the existing Profiles folder and letting Firefox create a new one?

11-13-2006, 03:03 PM	#6 (permalink)
addy771 Registered User Join Date: Oct 2006 Posts: 58 OS: XP	When I reinstalled FF I deleted the enitire mozilla folder, and the registry keys for it. I installed after that but no improvment

11-13-2006, 03:34 PM	#7 (permalink)
martt Alternative Computing Team Join Date: Jul 2005 Location: South of England Posts: 310 OS: XP Pro	Would that be both Mozilla folders? 1. C:\Program Files\Mozilla Firefox and 2. C:\Documents and Settings\UserName\Application Data\Mozilla

11-13-2006, 10:16 PM	#8 (permalink)
addy771 Registered User Join Date: Oct 2006 Posts: 58 OS: XP	:D you got me there i only did #1, ill try deleting them both. its a shame i have to lose all my add ons and everything :(

11-13-2006, 10:39 PM	#9 (permalink)
addy771 Registered User Join Date: Oct 2006 Posts: 58 OS: XP	thanks man! it works now! im so glad i dont hafta use IE anymore :P but i lost all my add-ons.. oh well time for a fresh new start!

11-13-2006, 11:39 PM	#10 (permalink)
martt Alternative Computing Team Join Date: Jul 2005 Location: South of England Posts: 310 OS: XP Pro	If you manually deleted the Profiles folder (C:\Documents and Settings\UserName\Application Data\Mozilla), it should end up in the Recycle Bin. You could take the folder out of there, put it on the Desktop and rescue the 'Bookmarks.html' file that is buried within it. This file can be put into the same location in the new Profile (let it overwrite the existing file). Either that, or you can put 'Bookmarks.html' on the Desktop and use Firefox's 'Import' function, located in the Bookmarks Manager, to import the bookmarks. Importing IE's bookmarks might be another option. Since the old Profile has been troublesome, I personally wouldn't use any other files from it. Reinstalling themes/add-ons and re-customising is probably best.