Mac Help quits unespectedly

nebulosa77 · 12-21-2005, 02:14 PM

Hi. My problem is that I can´t open Mac Help, whenever I try to open it, it quits unespectedly. I would appreciate it if someone could help me.

sinclair_tm · 12-21-2005, 10:07 PM

in the finder, goto menu "Go>Home". now open the folder "Library" then open "Preferences". look for the files named "com.apple.help.plist" and "com.apple.helpviewer.plist" move them to the trash, and empty the trash. now click on the help menu and run mac help. is it running now?

nebulosa77 · 12-22-2005, 01:10 PM

I did what you told me but it didn´t work. The application opened and immediately quited. After that, I checked the preferences folder and the files that I had put on the trash were again created. Do you know some other thing I can try for solving the problem?
Anyway, thanks a lot for answering.

shuuhen · 12-24-2005, 07:00 PM

Try repairing permissions with Disk Utility. Incorrect permissions can cause a wide range of problems.

sinclair_tm · 12-24-2005, 08:47 PM

ok, please post the error log for help. try to launch help, and let it crash. now goto applications->utilities->console, and open it. click on the logs icon. now select "console.log", and towards the bottom you should see a couple of lines that say help viewer. copy those lines and post them here. now click the little triangle next to "/Library/Logs", then "CrashReporter". select "crashdump.crash.log" and copy all the text and post it. this may say what its doing that the os doen't like.

12-21-2005, 02:14 PM	#1 (permalink)
nebulosa77 Registered User Join Date: Dec 2005 Posts: 5 OS: Mac OS 10.3.9	Mac Help quits unespectedly Hi. My problem is that I can´t open Mac Help, whenever I try to open it, it quits unespectedly. I would appreciate it if someone could help me.

12-22-2005, 01:10 PM	#3 (permalink)
nebulosa77 Registered User Join Date: Dec 2005 Posts: 5 OS: Mac OS 10.3.9	It doesn´t work I did what you told me but it didn´t work. The application opened and immediately quited. After that, I checked the preferences folder and the files that I had put on the trash were again created. Do you know some other thing I can try for solving the problem? Anyway, thanks a lot for answering.

12-24-2005, 07:00 PM	#4 (permalink)
shuuhen Manager Join Date: Sep 2004 Location: Colorado Posts: 987 OS: Mac OS 9.1, Mac OS X 10.5.8, WinXP Pro, FreeBSD 6.0, Gentoo Linux My System	Try repairing permissions with Disk Utility. Incorrect permissions can cause a wide range of problems.