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LinkBack | Thread Tools |
05-26-2009, 04:16 AM
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#1 (permalink) |
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Registered User
Join Date: May 2009
Posts: 3
OS: MAC OS X 10.5.7
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Backup software serial number
I have an acomdata external 500GB drive model number HD500UFAPE5-72 and I am trying to use the Retrospect software, that was included with the drive, to run on a Intel base IMAC G5, of course I need to upgrade the retrospect software. How do I find the retrospect remote serial number so I can upgrade the retrospect client to run on the Intel base IMAC G5?
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05-26-2009, 08:20 PM
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#2 (permalink) | |
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Mac Method Wiz -- Manager
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Re: Backup software serial number
What do you have, a G5 or Intel iMac? They are two completely different computers. Also, if it is asking for serial numbers, there should be a card with it on it, or a sticker on the sleeve that the CD was in.
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05-27-2009, 04:14 AM
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#3 (permalink) |
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Registered User
Join Date: May 2009
Posts: 3
OS: MAC OS X 10.5.7
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Re: Backup software serial number
It is an Intel based iMAC and the drive did not come with a CD. The software is preinstalled on the external hard drive. The only paperwork in the box was the installation manual and the product registration card for the hard drive itself.
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05-27-2009, 05:40 PM
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#4 (permalink) | |
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Mac Method Wiz -- Manager
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Re: Backup software serial number
Sounds like you will need to contact Retrospect. If there was no serial number included in the box, there is no other way to get it. I have had to do this several times with software myself. It is a pain.
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