Maya 9 -won't start, keeps asking for license

barbara k · 01-17-2009, 01:52 PM

I have a legal license of Maya 9 and I have installed in on my Mac OSX version 10.5.5.

I opened the PCW file and followed the confirmation wizard. I put in my serial number and the registration information from Autodesk. The wizard said my license was complete, but when I click on the Maya icon it opens the wizard again and asks for the information again.

How can I fix this?
Thanks in advance

sinclair_tm · 01-17-2009, 05:40 PM

You'll have to contact Autodesk, as this sounds like a bug that they will need to resolve.

flyr37 · 06-02-2009, 04:03 PM

I am having the same exact problem please let me know if you find anything out!!

sinclair_tm · 06-02-2009, 06:21 PM

Judging by how old the tread is, you will have to contact Autodesk as well.

barbara k · 06-04-2009, 05:06 PM

FIX - I had to call autodesk - 3 times. What the problem was is that my key did not match the software. They verified my account, but had me try three different verification numbers before I got one that worked.

Maya is good software, but every since they combined with Autodesk - WOW, what a pain.

I have this same license for a sever and my IT guys still can't get it work correctly - even after being on the phone with Autodesk and Maya for HOURS!

So - resolve is call autodesk. :)

01-17-2009, 01:52 PM	#1 (permalink)
barbara k Registered User Join Date: Jan 2009 Posts: 3 OS: Leopard 10	Maya 9 -won't start, keeps asking for license I have a legal license of Maya 9 and I have installed in on my Mac OSX version 10.5.5. I opened the PCW file and followed the confirmation wizard. I put in my serial number and the registration information from Autodesk. The wizard said my license was complete, but when I click on the Maya icon it opens the wizard again and asks for the information again. How can I fix this? Thanks in advance

06-02-2009, 04:03 PM	#3 (permalink)
flyr37 Registered User Join Date: Jun 2009 Posts: 1 OS: Mac OSX 10.5.7	Re: Maya 9 -won't start, keeps asking for license I am having the same exact problem please let me know if you find anything out!!

06-04-2009, 05:06 PM	#5 (permalink)
barbara k Registered User Join Date: Jan 2009 Posts: 3 OS: Leopard 10	Re: Maya 9 -won't start, keeps asking for license FIX - I had to call autodesk - 3 times. What the problem was is that my key did not match the software. They verified my account, but had me try three different verification numbers before I got one that worked. Maya is good software, but every since they combined with Autodesk - WOW, what a pain. I have this same license for a sever and my IT guys still can't get it work correctly - even after being on the phone with Autodesk and Maya for HOURS! So - resolve is call autodesk. :)