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mk- · 07-10-2007, 11:37 PM

My cable internet connection cuts out every minute or two. It freezes for 20-30 seconds at a time on a fairly consistent basis. Comcast has sent out eight different technicians over the months to my house and they have all been pretty worthless. I've talked to ENDLESS Comcast support agents both on the phone and with their live online chat (although I can't get more than a few words in before I get disconnected from them). Online gaming is absolutely horrible.

Heres some info:
I'm using a dynamic IP.
I've tried releasing and renewing my IP many times.
I've tried power cycling my modem.
It happens whether I'm directly connected to my modem or using my router.
It happens on all three of my computers, and the Xbox.
Comcast technicians have replaced my modem, ethernets, NIC, coax cables all the way out to the cable box on the back of my house, coax splitter outside, tried a new grounding connection outside. Pretty much everything possible at my house to attempt to fix the problem.
Some of the Comcast support people have said there have been outtages reported in my area and others have experienced the same problem as me.
I would switch to another service, but Comcast if the only cable provider in my city.
I can't run a traceroute or ping an IP when the connection is down.
They claim they are sending some more advanced techs to investigate the lines beyond my house, but I've yet to hear a response from them (see below).
I had dslreports.com do a 24 hour smoke test type monitor on my IP. The results were nasty to say the least. I showed them to one of the Comcast online support techs but they claimed the test was invalid to them because dslreports.com is not supported or endorsed by Comcast.

So, I'm positive theres a problem beyond my house, but Comcast isn't doing **** to fix it and don't seem to care. I've called every day for the past 8 days and every time the same response has been "A line technician was scheduled today to investigate the area, I don't have a date as to when they will do the work.

Any advice as to what I should do here? Maybe asking to talk to the managers and trying to explain the situation? I've had to deal with this crap for the past 3 years.

-Matt

07-10-2007, 11:37 PM	#1 (permalink)
mk- Registered User Join Date: Jul 2007 Posts: 1 OS: Linux/XP/Vista	Comcast Nightmare My cable internet connection cuts out every minute or two. It freezes for 20-30 seconds at a time on a fairly consistent basis. Comcast has sent out eight different technicians over the months to my house and they have all been pretty worthless. I've talked to ENDLESS Comcast support agents both on the phone and with their live online chat (although I can't get more than a few words in before I get disconnected from them). Online gaming is absolutely horrible. Heres some info: I'm using a dynamic IP. I've tried releasing and renewing my IP many times. I've tried power cycling my modem. It happens whether I'm directly connected to my modem or using my router. It happens on all three of my computers, and the Xbox. Comcast technicians have replaced my modem, ethernets, NIC, coax cables all the way out to the cable box on the back of my house, coax splitter outside, tried a new grounding connection outside. Pretty much everything possible at my house to attempt to fix the problem. Some of the Comcast support people have said there have been outtages reported in my area and others have experienced the same problem as me. I would switch to another service, but Comcast if the only cable provider in my city. I can't run a traceroute or ping an IP when the connection is down. They claim they are sending some more advanced techs to investigate the lines beyond my house, but I've yet to hear a response from them (see below). I had dslreports.com do a 24 hour smoke test type monitor on my IP. The results were nasty to say the least. I showed them to one of the Comcast online support techs but they claimed the test was invalid to them because dslreports.com is not supported or endorsed by Comcast. So, I'm positive theres a problem beyond my house, but Comcast isn't doing ** to fix it and don't seem to care. I've called every day for the past 8 days and every time the same response has been "A line technician was scheduled today** to investigate the area, I don't have a date as to when they will do the work. Any advice as to what I should do here? Maybe asking to talk to the managers and trying to explain the situation? I've had to deal with this crap for the past 3 years. -Matt