Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should
not have any open browsers when you are following the procedures below.
Go to
My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that
Search system folders,
Search hidden files and folders, and
Search subfolders are checked.
If you have a fast internet connection (broadband), run an online virus scan at
TrendMicro. Make sure to select the Autoclean option.
Go to this
site to get a free Antivirus program. Install it.
Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click
Kill process for each one if they are still listed (they shouldn't be - but double check it):
C:\WINNT\Nqhoy.exe
C:\WINNT\System32\scatsn32.exe
C:\Program Files\CSBB\CSV7P070.exe
C:\WINNT\System32\ds1cnv32.exe
Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
Web Offer
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: IE Agent - {00000000-0000-0000-0000-000000002230} - C:\Program Files\CSBB\CSBB.DLL
O2 - BHO: SDWin32 Class - {348270F0-08C9-4B64-A349-05333A8CACEA} - C:\WINNT\System32\nktgv.dll
O2 - BHO: LinkTracker Class - {6A6E50DC-BFA8-4B40-AB1B-159E03E829FD} - C:\WINNT\System32\lmf32.dll
O2 - BHO: SDWin32 Class - {733FD0D0-92CC-4DEC-9EBB-E5367998FC34} - C:\WINNT\System32\qnicb.dll
O4 - HKLM\..\Run: [qnicbc] C:\WINNT\System32\qnicbc.exe
O4 - HKLM\..\Run: [uyzbjnu] C:\WINNT\Nqhoy.exe
O4 - HKLM\..\Run: [37rW3El] scatsn32.exe
O4 - HKLM\..\Run: [CSV7P70] C:\Program Files\CSBB\CSV7P070.exe
O4 - HKLM\..\Run: [nktgvc] C:\WINNT\System32\nktgvc.exe
O4 - HKCU\..\Run: [Iw06ROJnj] ds1cnv32.exe
O4 - HKCU\..\Run: [eZWO] C:\PROGRA~1\Web Offer\wo.exe
O16 - DPF: {40C83AF8-FEA7-4A6A-A470-431EE84A0886} (SecureObjectFactory Class) - http://virusscanasap.mcafeeasap.com...in/myCioAgt.cab
O18 - Filter: text/html - {E64E4E60-EF13-4C79-A159-119762E18181} - C:\WINNT\System32\lmf32.dll
Reboot into Safe Mode (hit F8 key until menu shows up). Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
C:\WINNT\Nqhoy.exe
C:\WINNT\System32\scatsn32.exe
C:\Program Files\CSBB\
C:\WINNT\System32\ds1cnv32.exe
C:\WINNT\System32\nktgv.dll
C:\WINNT\System32\lmf32.dll
C:\WINNT\System32\qnicb.dll
C:\WINNT\System32\qnicbc.exe
C:\WINNT\System32\nktgvc.exe
ds1cnv32.exe
C:\PROGRA~1\Web Offer\
Reboot into Normal Mode and post a new HijackThis log file so we can make sure it's clean.
To help prevent future spyware installations/infections, please read the
Anti-Spyware Section and use the tools provided.