Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should
not have any open browsers when you are following the procedures below.
Go to
My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that
Search system folders,
Search hidden files and folders, and
Search subfolders are checked.
Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.
Reboot into Safe Mode (hit F8 key until menu shows up).
Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click
Kill process for each one if they are still listed (they shouldn't be - but double check it):
C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
Viewpoint
P2P Networking
WildTangent - This is an online gaming package that is installed by a number of third party applications and even OEMs, ISPs and AIM. The games aspect of this is really rather cool. The being installed without you asking for it isn't cool at all. They collect information about you and your usage. We recommend uninstalling it.
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://neword.com?s
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?r=1097543669
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us8.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://neword.com?s
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://neword.com?s
R3 - Default URLSearchHook is missing
O2 - BHO: EventHandler Class - {9FB534E3-67CB-4307-AE0A-9E8B5581BE2C} - C:\PROGRA~1\WINDOW~4\WinSB1.dll
O3 - Toolbar: Windows Search Bar - {A1DD937D-71E1-4BB5-BD5D-1B01B9CB1C2F} - C:\PROGRA~1\WINDOW~4\WinSB1.dll
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [MS Decryption Software] C:\active.exe
O4 - HKLM\..\Run: [agntFA2] c:\documents and settings\owner\local settings\temp\agntFA2.exe
O4 - HKLM\..\Run: [zzb] c:\WINDOWS\System32\zzb.exe
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [vpqplhqf] C:\WINDOWS\loelofeh.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [systray] C:\WINDOWS\System32\a.exe
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\System32\bridge.dll",Load
O4 - HKLM\..\Run: [AOL Instant Messenger] aimsgr.exe
O4 - HKLM\..\RunServices: [AOL Instant Messenger] aimsgr.exe
O4 - Startup: Download Plus.lnk = C:\Documents and Settings\Owner\Application Data\DownloadPlus.exe
O8 - Extra context menu item: Adult - http://listdating.com/se/se10.htm
O8 - Extra context menu item: Business - http://listdating.com/se/se5.htm
O8 - Extra context menu item: Car Insurance - http://listdating.com/se/se3.htm
O8 - Extra context menu item: Escorts - http://listdating.com/se/se9.htm
O8 - Extra context menu item: Finance - http://listdating.com/se/se6.htm
O8 - Extra context menu item: Games - http://listdating.com/se/se12.htm
O8 - Extra context menu item: Health Insurance - http://listdating.com/se/se4.htm
O8 - Extra context menu item: Loans - http://listdating.com/se/se7.htm
O8 - Extra context menu item: Online Casino - http://listdating.com/se/se2.htm
O8 - Extra context menu item: Porn - http://listdating.com/se/se11.htm
O8 - Extra context menu item: Sport Betting - http://listdating.com/se/se1.htm
O8 - Extra context menu item: Viagra - http://listdating.com/se/se8.htm
O8 - Extra context menu item: >> DATING >> - http://listdating.com/dt.htm
O8 - Extra context menu item: >> SEARCH >> - http://listdating.com/se.htm
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/mini...ransporter.cab?
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsol...ArcadeRdxIE.cab
O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - http://download.overpro.com/WildApp.cab
Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
C:\WINDOWS\System32\P2P Networking\
C:\Program Files\Viewpoint\
C:\PROGRA~1\WINDOW~4\ - this is the FOURTH folder that begins with WINDOW that you should delete
C:\active.exe
c:\WINDOWS\System32\zzb.exe
C:\Program Files\WildTangent\
C:\WINDOWS\loelofeh.exe
C:\WINDOWS\System32\a.exe
C:\WINDOWS\System32\bridge.dll
aimsgr.exe
C:\Documents and Settings\Owner\Application Data\DownloadPlus.exe
Reboot into Normal Mode and post a new HijackThis log file so we can make sure it's clean.
To help prevent future spyware installations/infections, please read the
anti-spyware section and use the tools provided.