Please copy and paste the log in the message area next time. Don't attach it.
Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should
not have any open browsers when you are following the procedures below.
Go to
My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that
Search system folders,
Search hidden files and folders, and
Search subfolders are checked.
Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.
If you have a fast internet connection (broadband), run an online virus scan at
TrendMicro. Make sure to select the Autoclean option. Otherwise, make sure your antivirus program has the latest definitions and run a full system scan.
Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click
Kill process for each one if they are still listed (they shouldn't be - but double check it):
C:\WINDOWS\System32\sp2update.exe
C:\WINDOWS\System32\mscnfg32.exe
C:\WINDOWS\System32\ajwxlfjhjmy.exe
C:\WINDOWS\System32\svshost.exe
C:\WINDOWS\System32\soundblaster.exe
C:\WINDOWS\System32\winser32.exe
C:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
C:\WINDOWS\System32\winmon32.exe
C:\PROGRA~1\ISP50\bin\ppshared.exe
C:\WINDOWS\System32\crsss32.exe
C:\WINDOWS\System32\winser32.exe
Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
SearchUpgrader
180Solutions
IncrediFind
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://yahoo.com/
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
R3 - URLSearchHook: IncrediFindBHO Class - {0199DF25-9820-4bd5-9FEE-5A765AB4371E} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
O2 - BHO: &EliteBar - {28CAEFF3-0F18-4036-B504-51D73BD81ABC} - C:\WINDOWS\EliteToolBar\EliteToolBar version 53.dll
O3 - Toolbar: &EliteBar - {825CF5BD-8862-4430-B771-0C15C5CA8DEF} - C:\WINDOWS\EliteToolBar\EliteToolBar version 53.dll
O4 - HKLM\..\Run: [Windows XP Service Pack 2] sp2update.exe
O4 - HKLM\..\Run: [Cryptographic Service] C:\WINDOWS\System32\swexun.exe
O4 - HKLM\..\Run: [Microsoft Config 32bit] mscnfg32.exe
O4 - HKLM\..\Run: [WindowsReg% update] ajwxlfjhjmy.exe
O4 - HKLM\..\Run: [Microsoft Update Machine] svshost.exe
O4 - HKLM\..\Run: [Micr Update] soundblaster.exe
O4 - HKLM\..\Run: [Microsoft NotePad] notepad.exe
O4 - HKLM\..\Run: [sais] c:\program files\180solutions\sais.exe
O4 - HKLM\..\Run: [Windows32 Serivces] winser32.exe
O4 - HKLM\..\Run: [SearchUpgrader] C:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
O4 - HKLM\..\Run: [Window Monitor] winmon32.exe
O4 - HKLM\..\Run: [MSNMSGRS1] C:\swed.bat
O4 - HKLM\..\Run: [CRC Value Verifier] crsss32.exe
O4 - HKLM\..\Run: [BootCTRL] C:\bootctrl.exe
O4 - HKLM\..\RunServices: [Windows XP Service Pack 2] sp2update.exe
O4 - HKLM\..\RunServices: [Microsoft Config 32bit] mscnfg32.exe
O4 - HKLM\..\RunServices: [WindowsReg% update] ajwxlfjhjmy.exe
O4 - HKLM\..\RunServices: [Microsoft Update Machine] svshost.exe
O4 - HKLM\..\RunServices: [Micr Update] soundblaster.exe
O4 - HKLM\..\RunServices: [Microsoft NotePad] notepad.exe
O4 - HKLM\..\RunServices: [Windows32 Serivces] winser32.exe
O4 - HKLM\..\RunServices: [Window Monitor] winmon32.exe
O4 - HKLM\..\RunServices: [CRC Value Verifier] crsss32.exe
O4 - HKCU\..\Run: [Microsoft Config 32bit] mscnfg32.exe
O4 - HKCU\..\Run: [Microsoft Update Machine] svshost.exe
O4 - HKCU\..\Run: [Win32 USB2 Driver] smsc.exe
O4 - HKCU\..\Run: [WindowsReg% update] ajwxlfjhjmy.exe
O4 - HKCU\..\Run: [Window Monitor] winmon32.exe
O4 - HKCU\..\Run: [Micr Update] soundblaster.exe
O4 - HKCU\..\Run: [Windows32 Serivces] winser32.exe
O4 - HKCU\..\RunServices: [Window Monitor] winmon32.exe
O9 - Extra button: 50 FREE MP3s! - {686C970F-1D7D-4469-85D1-4B35763B56CC} - http://www.emusic.com/?fref=149024 (file missing)
O16 - DPF: v3cab - http://searchmiracle.com/cab/v3cab.cab
Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
C:\WINDOWS\System32\sp2update.exe
C:\WINDOWS\System32\mscnfg32.exe
C:\WINDOWS\System32\ajwxlfjhjmy.exe
C:\WINDOWS\System32\svshost.exe
C:\WINDOWS\System32\soundblaster.exe
C:\WINDOWS\System32\winser32.exe
C:\Program Files\Common files\SearchUpgrader\
C:\WINDOWS\System32\winmon32.exe
C:\PROGRA~1\ISP50\bin\ppshared.exe
C:\WINDOWS\System32\crsss32.exe
C:\WINDOWS\System32\winser32.exe
C:\PROGRA~1\INCRED~1\
C:\WINDOWS\EliteToolBar\
c:\program files\180solutions\
Also delete ALL those EXE and DLL files (in their corresponding directory) listed above in RED.
Reboot into Normal Mode and post a new HijackThis log file so we can make sure it's clean.
To help prevent future spyware installations/infections, please read the
Anti-Spyware Section and use the tools provided.