Tech Support Forum - View Single Post

Jotun · 10-21-2004, 10:33 PM

Sorry I took so long, after I uninstalled their old version of Norton to install 2005 (which they had purchased, but not installed *boggle*) a bunch of things came out of hiding, including not allowing me to boot up, as well as denying their internet access. At any rate, here I am. I picked up ZoneLab for them to try, they didn't have any manner of firewall. After having Spybot, Adaware, and CWShredder go at the thing in safe mode, as well as removing those files, I now have this:

Logfile of HijackThis v1.97.7
Scan saved at 9:27:56 PM, on 10/21/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\COMPAQ\INTERNET\ISDBDC.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\STARTER.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\ZBDWU.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE
C:\SPYBOT - SEARCH & DESTROY\TEATIMER.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\DIGITAL IMAGING\BIN\HPOTDD01.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\DIGITAL IMAGING\BIN\HPOHMR08.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\INCREDIMAIL\BIN\IMAPP.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\DIGITAL IMAGING\BIN\HPOEVM08.EXE
C:\WINDOWS\SYSTEM\HPZIPM12.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\DIGITAL IMAGING\BIN\HPOSTS08.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\DESKTOP\COMPUTER CLEANING TOOLS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com/
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [3dfx Tools] rundll32.exe 3dfxCmn.dll,UpdateRegSettings
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WMPLAYER] C:\PROGRAM FILES\WINDOWS MEDIA PLAYER\WMPLAYER.exe -invisible
O4 - HKLM\..\Run: [gtgev] C:\WINDOWS\zbdwu.exe
O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "C:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [isdbdc] c:\compaq\internet\isdbdc.exe
O4 - HKLM\..\RunServices: [HC Reminder] hc.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [NPFMonitor] C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
O4 - HKCU\..\Run: [Ultimate Popup Killer] C:\PROGRAM FILES\ULTIMATE POPUP KILLER\POPUPKILLER.EXE
O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: Refresh.lnk = C:\Program Files\Iomega\Tools\REFRESH.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: hpoddt01.exe.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - Startup: hp instant support.lnk = C:\Program Files\Hewlett-Packard\hpis\bin\matcli.exe
O4 - Startup: hp psc 1000 series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
O9 - Extra button: Translate (HKLM)
O9 - Extra 'Tools' menuitem: AV &Translate (HKLM)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL (HKLM)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host (HKLM)
O12 - Plugin for .scr: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {81361155-FAF9-11D3-B0D3-00C04F612FF1} - http://fdl.msn.com/public/chat/msnchat3.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...?38197.2865625
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} (Support.com Installer) - http://support.charter.com/sdccommon...d/tgctlins.cab
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTS...sp?model=435ps
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/downlo...22/wmv9VCM.CAB
O16 - DPF: {8EF27A70-DD04-11D6-B7F6-00A0C9CD5F8A} - http://www.quikshield.com/qshsetup.exe
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/sof...iveXPlugin.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/038fbf54...p/RdxIE601.cab

There seems to be a lot of things running on startup, I don't know how many of them are truely essencial, their AMD K7 w/ 128M of ram can hardly handle it at the get-go. Oddly enough, after installing their new version of Norton, it won't run, and starts up in "unprotected mode" which I can't fix. Don't know if some registry values got modified or what. Any ideas?

10-21-2004, 10:33 PM	#3 (permalink)
Jotun Registered User Join Date: Oct 2004 Posts: 4 OS: XP	Sorry for the delay Sorry I took so long, after I uninstalled their old version of Norton to install 2005 (which they had purchased, but not installed boggle) a bunch of things came out of hiding, including not allowing me to boot up, as well as denying their internet access. At any rate, here I am. I picked up ZoneLab for them to try, they didn't have any manner of firewall. After having Spybot, Adaware, and CWShredder go at the thing in safe mode, as well as removing those files, I now have this: Logfile of HijackThis v1.97.7 Scan saved at 9:27:56 PM, on 10/21/04 Platform: Windows 98 SE (Win9x 4.10.2222A) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\SYSTEM\KERNEL32.DLL C:\WINDOWS\SYSTEM\MSGSRV32.EXE C:\WINDOWS\SYSTEM\SPOOL32.EXE C:\WINDOWS\SYSTEM\MPREXE.EXE C:\COMPAQ\INTERNET\ISDBDC.EXE C:\WINDOWS\SYSTEM\MSTASK.EXE C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE C:\WINDOWS\SYSTEM\mmtask.tsk C:\WINDOWS\EXPLORER.EXE C:\WINDOWS\RUNDLL32.EXE C:\WINDOWS\TASKMON.EXE C:\WINDOWS\SYSTEM\SYSTRAY.EXE C:\WINDOWS\LOADQM.EXE C:\WINDOWS\STARTER.EXE C:\WINDOWS\SYSTEM\STIMON.EXE C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE C:\WINDOWS\ZBDWU.EXE C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE C:\SPYBOT - SEARCH & DESTROY\TEATIMER.EXE C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE C:\PROGRAM FILES\HEWLETT-PACKARD\DIGITAL IMAGING\BIN\HPOTDD01.EXE C:\PROGRAM FILES\HEWLETT-PACKARD\DIGITAL IMAGING\BIN\HPOHMR08.EXE C:\WINDOWS\SYSTEM\WMIEXE.EXE C:\PROGRAM FILES\INCREDIMAIL\BIN\IMAPP.EXE C:\PROGRAM FILES\HEWLETT-PACKARD\DIGITAL IMAGING\BIN\HPOEVM08.EXE C:\WINDOWS\SYSTEM\HPZIPM12.EXE C:\PROGRAM FILES\HEWLETT-PACKARD\DIGITAL IMAGING\BIN\HPOSTS08.EXE C:\WINDOWS\SYSTEM\DDHELP.EXE C:\WINDOWS\DESKTOP\COMPUTER CLEANING TOOLS\HIJACKTHIS.EXE R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com/ O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme O4 - HKLM\..\Run: [SystemTray] SysTray.Exe O4 - HKLM\..\Run: [3dfx Tools] rundll32.exe 3dfxCmn.dll,UpdateRegSettings O4 - HKLM\..\Run: [LoadQM] loadqm.exe O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [WMPLAYER] C:\PROGRAM FILES\WINDOWS MEDIA PLAYER\WMPLAYER.exe -invisible O4 - HKLM\..\Run: [gtgev] C:\WINDOWS\zbdwu.exe O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [NAV CfgWiz] "C:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT" O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme O4 - HKLM\..\RunServices: [isdbdc] c:\compaq\internet\isdbdc.exe O4 - HKLM\..\RunServices: [HC Reminder] hc.exe O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe" O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe" O4 - HKLM\..\RunServices: [NPFMonitor] C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service O4 - HKCU\..\Run: [Ultimate Popup Killer] C:\PROGRAM FILES\ULTIMATE POPUP KILLER\POPUPKILLER.EXE O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Spybot - Search & Destroy\TeaTimer.exe O4 - Startup: Refresh.lnk = C:\Program Files\Iomega\Tools\REFRESH.EXE O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe O4 - Startup: hpoddt01.exe.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe O4 - Startup: hp instant support.lnk = C:\Program Files\Hewlett-Packard\hpis\bin\matcli.exe O4 - Startup: hp psc 1000 series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe O9 - Extra button: Translate (HKLM) O9 - Extra 'Tools' menuitem: AV &Translate (HKLM) O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL (HKLM) O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host (HKLM) O12 - Plugin for .scr: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab O16 - DPF: {81361155-FAF9-11D3-B0D3-00C04F612FF1} - http://fdl.msn.com/public/chat/msnchat3.cab O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...?38197.2865625 O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} (Support.com Installer) - http://support.charter.com/sdccommon...d/tgctlins.cab O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTS...sp?model=435ps O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/downlo...22/wmv9VCM.CAB O16 - DPF: {8EF27A70-DD04-11D6-B7F6-00A0C9CD5F8A} - http://www.quikshield.com/qshsetup.exe O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) - O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/sof...iveXPlugin.cab O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/038fbf54...p/RdxIE601.cab There seems to be a lot of things running on startup, I don't know how many of them are truely essencial, their AMD K7 w/ 128M of ram can hardly handle it at the get-go. Oddly enough, after installing their new version of Norton, it won't run, and starts up in "unprotected mode" which I can't fix. Don't know if some registry values got modified or what. Any ideas?