Tech Support Forum - View Single Post - Desperate Plea for Help! Somebody, Please

susanoa · 10-21-2004, 09:42 PM

Help! I'm using Win98 SE on a Compaq Presario 7470 desktop with 512 mb RAM. Almost every time I start it up, it goes to the desktop with the blue screen and all icons, but the cursor freezes and control-alt-delete doesn't help...only option is to manually power off and then back on. Same thing sometimes happens upon exiting IE 6.0 and then quickly double-clicking on the icon to open a new window. I have used MS Memory Diagostic to check for memory problems, run scandisk and defrag, emptied Temp folder, repeatedly run Ad-Aware (which I just uninstalled), Spybot, Spyware Blaster and Grisoft AVG anti-virus program, but nothing solves this. I can't think of anything I did that started this problem, but it is driving me nuts! My Hijack This log is below...please, please, lend me a hand here. Thanks you!

Logfile of HijackThis v1.98.2
Scan saved at 10:27:05 PM, on 10/21/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\COMPAQ\INTERNET\ISDBDC.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\WINDOWS\TEMP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/...LC=0409&c=1c00
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BellSouth
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: Searchfst Class - {000277A3-7D84-406a-9799-D12A81594693} - C:\WINDOWS\SRCHFST.DLL
O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Searchfst Class - {000277A3-7D84-406a-9799-D12A81594693} - C:\WINDOWS\SRCHFST.DLL
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Service Connection] c:\cpqs\bwtools\sccenter.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\RunServices: [isdbdc] c:\compaq\internet\isdbdc.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing)
O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} (AsyncDownloader Class) - http://survey.otxresearch.com/Preloader.dll
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresearch.com/OTXMedia/OTXMedia.dll
O16 - DPF: {B991DA79-51F7-4011-98D2-1F2592E82A56} (ACNPlayer2 Class) - http://204.118.132.145/2_0/ACNePlayer.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/40...3/cpbrkpie.cab
O16 - DPF: {70647AB5-18FD-4142-82B0-5852478DD0D4} (Vividence Connector Launcher) - http://task.vividence.com/download/C...orLauncher.cab
O16 - DPF: Buckaroo Blackjack TM by pogo - http://vbjack.pogo.com/applet-5.9.5....-ob-assets.cab
O16 - DPF: Keno by pogo - http://keno.pogo.com/applet-5.9.5.37...-ob-assets.cab
O16 - DPF: Checkers by pogo - http://checkers.pogo.com/applet-5.8....-ob-assets.cab
O16 - DPF: Video Poker by pogo - http://vpoker.pogo.com/applet-5.8.6....-ob-assets.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st20040510.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: Jokers Wild Poker by pogo - http://vpjoke.pogo.com/applet-5.9.0....-ob-assets.cab
O16 - DPF: Jungle Gin by pogo - http://gin.pogo.com/applet-5.9.5.30/...-ob-assets.cab
O16 - DPF: Dice Derby by pogo - http://checkeredflag.pogo.com/applet...-ob-assets.cab
O16 - DPF: Dominoes by pogo - http://domino.pogo.com/applet-5.9.1....-ob-assets.cab
O16 - DPF: High Stakes Poker by pogo - http://drawpoker.pogo.com/applet-5.9...-ob-assets.cab
O16 - DPF: Word Whomp by pogo - http://whomp.pogo.com/applet-5.9.5.3...-ob-assets.cab
O16 - DPF: Greenback Bayou by pogo - http://greenback.pogo.com/applet-5.9...-ob-assets.cab
O16 - DPF: Ali Baba Slots TM by pogo - http://slots.pogo.com/applet-5.9.5.3...-ob-assets.cab
O16 - DPF: Word Whomp Whackdown by pogo - http://whackdown.pogo.com/applet-5.9...-ob-assets.cab

10-21-2004, 09:42 PM	#1 (permalink)
susanoa Registered User Join Date: Oct 2004 Posts: 1 OS: win 98 SE	Desperate Plea for Help! Somebody, Please Help! I'm using Win98 SE on a Compaq Presario 7470 desktop with 512 mb RAM. Almost every time I start it up, it goes to the desktop with the blue screen and all icons, but the cursor freezes and control-alt-delete doesn't help...only option is to manually power off and then back on. Same thing sometimes happens upon exiting IE 6.0 and then quickly double-clicking on the icon to open a new window. I have used MS Memory Diagostic to check for memory problems, run scandisk and defrag, emptied Temp folder, repeatedly run Ad-Aware (which I just uninstalled), Spybot, Spyware Blaster and Grisoft AVG anti-virus program, but nothing solves this. I can't think of anything I did that started this problem, but it is driving me nuts! My Hijack This log is below...please, please, lend me a hand here. Thanks you! Logfile of HijackThis v1.98.2 Scan saved at 10:27:05 PM, on 10/21/04 Platform: Windows 98 SE (Win9x 4.10.2222A) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\SYSTEM\KERNEL32.DLL C:\WINDOWS\SYSTEM\MSGSRV32.EXE C:\WINDOWS\SYSTEM\SPOOL32.EXE C:\WINDOWS\SYSTEM\MPREXE.EXE C:\COMPAQ\INTERNET\ISDBDC.EXE C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE C:\WINDOWS\SYSTEM\mmtask.tsk C:\WINDOWS\EXPLORER.EXE C:\WINDOWS\SYSTEM\SYSTRAY.EXE C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE C:\WINDOWS\SYSTEM\WMIEXE.EXE C:\WINDOWS\SYSTEM\PSTORES.EXE C:\PROGRAM FILES\WINZIP\WINZIP32.EXE C:\WINDOWS\TEMP\HIJACKTHIS.EXE R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/...LC=0409&c=1c00 R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BellSouth R3 - Default URLSearchHook is missing O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL O2 - BHO: Searchfst Class - {000277A3-7D84-406a-9799-D12A81594693} - C:\WINDOWS\SRCHFST.DLL O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file) O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX O3 - Toolbar: Searchfst Class - {000277A3-7D84-406a-9799-D12A81594693} - C:\WINDOWS\SRCHFST.DLL O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun O4 - HKLM\..\Run: [SystemTray] SysTray.Exe O4 - HKLM\..\Run: [Service Connection] c:\cpqs\bwtools\sccenter.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP O4 - HKLM\..\RunServices: [isdbdc] c:\compaq\internet\isdbdc.exe O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing) O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing) O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing) O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing) O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing) O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/r...c=1c00&lc=0409 (file missing) O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} (AsyncDownloader Class) - http://survey.otxresearch.com/Preloader.dll O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresearch.com/OTXMedia/OTXMedia.dll O16 - DPF: {B991DA79-51F7-4011-98D2-1F2592E82A56} (ACNPlayer2 Class) - http://204.118.132.145/2_0/ACNePlayer.cab O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/40...3/cpbrkpie.cab O16 - DPF: {70647AB5-18FD-4142-82B0-5852478DD0D4} (Vividence Connector Launcher) - http://task.vividence.com/download/C...orLauncher.cab O16 - DPF: Buckaroo Blackjack TM by pogo - http://vbjack.pogo.com/applet-5.9.5....-ob-assets.cab O16 - DPF: Keno by pogo - http://keno.pogo.com/applet-5.9.5.37...-ob-assets.cab O16 - DPF: Checkers by pogo - http://checkers.pogo.com/applet-5.8....-ob-assets.cab O16 - DPF: Video Poker by pogo - http://vpoker.pogo.com/applet-5.8.6....-ob-assets.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st20040510.cab O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab O16 - DPF: Jokers Wild Poker by pogo - http://vpjoke.pogo.com/applet-5.9.0....-ob-assets.cab O16 - DPF: Jungle Gin by pogo - http://gin.pogo.com/applet-5.9.5.30/...-ob-assets.cab O16 - DPF: Dice Derby by pogo - http://checkeredflag.pogo.com/applet...-ob-assets.cab O16 - DPF: Dominoes by pogo - http://domino.pogo.com/applet-5.9.1....-ob-assets.cab O16 - DPF: High Stakes Poker by pogo - http://drawpoker.pogo.com/applet-5.9...-ob-assets.cab O16 - DPF: Word Whomp by pogo - http://whomp.pogo.com/applet-5.9.5.3...-ob-assets.cab O16 - DPF: Greenback Bayou by pogo - http://greenback.pogo.com/applet-5.9...-ob-assets.cab O16 - DPF: Ali Baba Slots TM by pogo - http://slots.pogo.com/applet-5.9.5.3...-ob-assets.cab O16 - DPF: Word Whomp Whackdown by pogo - http://whackdown.pogo.com/applet-5.9...-ob-assets.cab