Hi kouye
Quote:
But I get an error message that says :
C:\WINDOWS\system32\ughavil.dll is missing
This happens whenever I open a user session.
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This is because there is still a reg entry for it we will fix that in this pass
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Please read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding. Please ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.
IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.
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Additional Downloads
Please download these additional files/programs. Do not run them until instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.
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Please download ATF Cleaner -
Here
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Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.
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Run a scan with HiJackThis & select/tick the following & click "Fix checked" :
O2 - BHO: (no name) - {184746EC-9E9D-4C7D-B9E7-9039EBD801A9} - C:\Program Files\Video ActiveX Access\iesplg.dll (file missing)
O4 - HKLM\..\Run: [gescw] "C:\PROGRA~1\FICHIE~1\LIBRES~1\gescw.exe" -start
O4 - HKLM\..\Run: [SecurityUpdate] rundll32.exe C:\WINDOWS\system32\ughavil.dll,TurnOn2
Please remember to close all other windows, including browsers then click Fix checked.
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If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools>Folder Options> View tab.
- Tick - Show hidden files and folder
- Untick - Hide file extensions for known types
- Untick - Hide protected operating system files
Click Yes to confirm & then click OK
Locate and delete the following folders, if present:
- C:\Program Files\PopsMedia Site Adviser
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ATF Cleaner
- Double-click ATF-Cleaner.exe to run the program.
- Click Select All found at the bottom of the list.
- Click the Empty Selected button.
If you use Firefox browser, do this also:
- Click Firefox at the top and choose Select All from the list.
- Click the Empty Selected button.
- NOTE : If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser, do this also:
- Click Opera at the top and choose Select All from the list.
- Click the Empty Selected button.
- NOTE : If you would like to keep your saved passwords, please click No at the prompt.
Click
Exit on the Main menu to close the program.
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REBOOT TO NORMAL MODE
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Go
here and do the
BitDefender online virus scan.
- Click "I Agree" to agree to the EULA.
- Allow the ActiveX control to install when prompted.
- Leave the scanning options at default and press "Click here to scan" to begin the scan.
- Please refrain from using the computer until the scan is finished.
- When the scan is finished, click on "Click here to export the scan results"
- Save the report to your desktop then come back here and post it in your next reply
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Please Run a scan with
Hijackthis and
save the log
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In your next post, please include fresh logs from:
- Online scan
- Hijackthis log
Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now