Tech Support Forum - View Single Post

CTSNKY · 10-21-2004, 03:26 PM

You did a good job of cleaning up. Not much to do.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.

Reboot into Safe Mode (hit F8 key until menu shows up).

Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it):

C:\Program Files\Windows SyncroAd\WinSync.exe

Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

Windows SyncroAd

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

O2 - BHO: LocalNRDObj Class - {00320615-B6C2-40A6-8F99-F1C52D674FAD} - C:\WINNT\localNRD.dll
O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - (no file)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [Windows SyncroAd] C:\Program Files\Windows SyncroAd\SyncroAd.exe

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\Program Files\Windows SyncroAd\
C:\WINNT\localNRD.dll

Reboot into Normal Mode and post a new HijackThis log file so we can make sure it's clean.

10-21-2004, 03:26 PM	#2 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	You did a good job of cleaning up. Not much to do. Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below. Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked. Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point. Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it): C:\Program Files\Windows SyncroAd\WinSync.exe Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist: Windows SyncroAd Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any): O2 - BHO: LocalNRDObj Class - {00320615-B6C2-40A6-8F99-F1C52D674FAD} - C:\WINNT\localNRD.dll O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - (no file) O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file) O4 - HKLM\..\Run: [Windows SyncroAd] C:\Program Files\Windows SyncroAd\SyncroAd.exe Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist: C:\Program Files\Windows SyncroAd\ C:\WINNT\localNRD.dll Reboot into Normal Mode and post a new HijackThis log file so we can make sure it's clean. __________________ GO BIG BLUE!!