Tech Support Forum - View Single Post - need some help

Ried · 07-04-2007, 12:23 AM

Hello Dan53 and welcome,

You sure did pick up a few things.

Before we begin, you currently have 2 Anti Virus programs installed. (AVG Free and Norton AV) While it may seem to be added protection for you, more than 1 Anti Virus can cause conflicts and confusion between the AV programs as well as system instability. Please choose and run only 1 and uninstall the other via the Add/Remove Programs in the Control Panel.

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Download ComboFix Place it on your desktop.

**Note: It is important that it is saved directly to your desktop**

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Close any open browsers.

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Double click on combofix.exe & follow the prompts.

When finished, it shall produce a log for you. Please post the C:\ComboFix.txt so we can continue cleaning the system.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall

07-04-2007, 12:23 AM	#2 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,017 OS: WinXP and Vista	Re: need some help - computer running very slow Hello Dan53 and welcome, You sure did pick up a few things. Before we begin, you currently have 2 Anti Virus programs installed. (AVG Free and Norton AV) While it may seem to be added protection for you, more than 1 Anti Virus can cause conflicts and confusion between the AV programs as well as system instability. Please choose and run only 1 and uninstall the other via the Add/Remove Programs in the Control Panel. ------------------------------------------------------------------ Download ComboFix Place it on your desktop. Note: It is important that it is saved directly to your desktop -------------------------------------------------------------------- Close any open browsers. -------------------------------------------------------------------- Double click on combofix.exe & follow the prompts. When finished, it shall produce a log for you. Please post the C:\ComboFix.txt so we can continue cleaning the system. Note: Do not mouseclick combofix's window while it's running. That may cause it to stall __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."