Clark76

Hello again

Please print out or save the following instructions in Notepad. Please also stay with me until I declare you clean.

IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.

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Downloads

Please download Cleanup! and install it. You will use this later.

*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does not make backups.

WARNING: Do not run cleanup under Windows XP x64 Edition. If you're not sure if you have the 64-bit version of Windows then you probably do not; however, you can check by using IE to download the whichcpu tool and then running it.

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Download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows Installation Files"

• Install AVG Anti Spyware
• Double-click the icon on Desktop to launch AVG
• On the main Status screen, under Your Computer's Security, click Resident Shield
• Click the word active to change it to inactive
• On the top of the main screen click Update.
• Then click on Start Update. The update will start and a progress bar will show the updates being installed.
• Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
  • Select "Do Not Automatically generate report after every scan"

When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.

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While TeaTimer is an excellent tool for the prevention of spyware, it can sometimes prevent HijackThis from fixing certain things.
Please disable TeaTimer for now until you are clean. TeaTimer can be re-activated once your HijackThis log is clean.

• Open Spybot Search & Destroy.
• In the Mode menu click "Advanced mode" if not already selected.
• Choose "Yes" at the Warning prompt.
• Expand the "Tools" menu.
• Click "Resident".
• Uncheck the "Resident "TeaTimer" (Protection of overall system settings) active." box.
• In the File menu click "Exit" to exit Spybot Search & Destroy.

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Reboot

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.

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Click > Start > Control Panel > Add / Remove Programs and uninstall the following program:

Viewpoint Media Player

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Open HijackThis and click on 'Do a System Scan Only'. Check the following entry (If it still exists)

O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZB

Please remember to close all other windows, including browsers then click Fix checked.

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Delete the following Folder indicated in BLUE if it still exists.

C:\Program Files\Viewpoint

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Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:

Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files (if present)
• Cleanup! All Users
• Click on the Temporary Files tab and uncheck the box for Scan drives for files matching if it’s checked.

Click OK
Press the CleanUp! button to start the program.
Do NOT reboot/logoff when prompted.

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Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click on the Scan tab
• Click Complete System Scan to begin scanning.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all actions"
• Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

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Reboot

Reboot your system in Normal Mode.

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Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK & have it scan My Computer
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.

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Please run Deckard's System Scanner again, this time using these instructions:

Click the Windows 'Start' button > Select 'Run' - then copy/paste this into the run box & click OK

"%userprofile%\desktop\dss.exe" /config

Tick Extra Log and Add/Remove

Click Scan!

• When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
• Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt here.
• Please attach extra.txt to your post.

To attach a file to a new post, simply

1. Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
2. copy and paste the following into the "Upload File from your Computer" box:

   C:\Deckard\System Scanner\extra.txt
   

3. Click Upload.

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Please provide the following logs with your next post:

AVG Anti-Spyware report
Kaspersky report
C:\Deckard\System Scanner\main.txt
C:\Deckard\System Scanner\extra.txt <----Attached

Also include an update on how your system is running