There is a very serious conflict between the malware program
TV Media and SP2 for XP.
This conflict only occurs if TV Media is present on your hard drive at the time that you attempt to install SP2.
Apparently, there is a serious conflict between the upgraded security features of SP2 and TV Media which causes the system to crash. If the system is set to reboot after a crash (most are), the computer will be locked in a cycle of rebooting and crashing.
Microsoft has developed a patch to prevent this problem,
which must be installed prior to the SP2 installation. More information on this issue, the solution to the reboot, crash cycle, and a link to the patch are all available in the MS
knowledgebase article .
Before you install SP2 for XP, we recommend that you:
Download
Ad-aware SE and install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Go to this
site to get the plug-in for fixing VX2 variants. To run this tool, go into Ad-aware->Add-ons and select VX2 Cleaner. Then click
Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the
Clean button to remove the VX2 infection. Also make sure to
customize the settings in Ad-aware for better scan results. Run the scan and fix everything that it finds.
Run an online virus scan at
TrendMicro or
RAV Antivirus. Select the Autoclean option if you use TrendMicro.
Install the
885523 package (patch).
Thanks!