Hi Falcon,
Welcome to Tech Support Forum!
I apologize for the delay getting to your log. The helpers here are all volunteers and we have been very busy here lately. If you are still having malware problems, I will be glad to help.
OK, here’s what we do first.
Please download
ComboFix by sUBs:
NOTE: In the event you already have ComboFix, this is a new version that I need you to download.
- Save it to your desktop.
- Double-click combofix.exe and follow the prompts.
- When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Please do
NOT mouse-click ComboFix's window while it is running. That may cause it to stall. Also, please do
NOT adjust your time format while ComboFix is running.
NEXT:
BEFORE BEGINNING, Please read completely through the instructions below. Please also print these instructions or copy them to Notepad (or another word processor), and save it for easier reference. This is because we will be in Safe Mode during the fix and you won’t be able to access the Internet to view these instructions.
Please download
SDFix by AndyManchesta and save it to your desktop.
Double-click
SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix).
Please then
reboot your computer into Safe Mode by doing the following:
- Restart your computer.
- After hearing your computer beep once during startup, but just before the Windows icon appears, tap the F8 key continually.
- Instead of Windows loading as normal, a menu with options should appear.
- Select the first option, to run Windows in "Safe Mode", then press "Enter".
- Choose your usual account.
Once in Safe Mode, please do the following:
- Open the extracted folder and double-click RunThis.bat to start the script.
- Type "Y" to begin the cleanup process.
- It will remove any Trojan Services or Registry Entries found, then prompt you to press any key to Reboot.
- Press any Key and it will restart the PC.
- When the PC restarts the Fixtool will run again and complete the removal process, then display "Finished", press any key to end the script and load your desktop icons.
- Once the desktop icons load, the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum).
- Finally, copy and paste the contents of the results file Report.txt back onto the forum.
NEXT:
Please
REBOOT your computer normally into Windows and post these logs in your next reply:
- The log from the ComboFix scan.
- The log from the SDFix scan.
- A new HijackThis log.
(You might have to paste the logs in multiple posts in the event they are too long and breach the post length restrictions of the forum software).
Also, please let me know how things are running now and if you encountered any problems while you were following the directions I posted.
~~~