Tech Support Forum - View Single Post - You're gonna love this: I've LOST my CD/DVD!

Le.Samantha · 05-27-2007, 07:49 PM

It's a fact. I've never used this laptop for either a CD or DVD and today was the day. You know where all your drives should be sitting next to each other -- C:, D: (the HP Recovery), Printers, etc.? Nope. It's not there. Not only that, I've been on this STUPID laptop since about noon w/ only a couple of quick breaks searching, researching and doing something someone ELSE insisted I do which involved the following:
"click on your My Computer icon and click on "View system information" under the System Tasks area at the top left hand corner of the window. Next, choose the Hardware tab and click on the Device Manager button. Once in there, look through the list for the DVD/CD ROM drives and click on the little plus sign ( + ) to expand it. At least one item should come up under that heading. If one does, it means that your CD ROM device is connected and that it does have power. If nothing comes up, you may have some internal connection problems with the power and the ribbon cables." Now, I doubt that's the problem because uh, this is a laptop!! Then:
".) Go to Start, Run and type in "regedit" (without the quotes) to open up the Windows Registry Editor.

2.) Find the "HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class" listing.

3.) Under the Class entry, double click on "{4D36E965-E325-11CE-BFC1-08002BE10318}."

4.) Next, in the right hand window pane, click only once to select the UpperFilters entry.

5.) Verify that the UpperFilters entry is highlighted and click on Delete, then click on Yes.

6.) Now, go back up to the right hand pane and click only once to select the LowerFilters entry.

7.) Make sure the LowerFilters option is highlighted and click on Delete, then click on Yes.

8.) Close out the registry editor by going to File, Exit."

Long story short, KILL ME NOW! Naturally, I did all that, sure I can fix things eventually but get a load of it: Now when I go to Start - up to where I'm supposed to be able to click on My Computer, guess what? It's now a TREE!! I can't stand it!!

And that's how I came to say a couple of bad words and nearly throw my laptop out in the driveway. Please oh please can anyone help me UNdo whatever I've done?

Many thanks to you geniuses!!
Sami~

05-27-2007, 07:49 PM	#1 (permalink)
Le.Samantha Registered User Join Date: May 2007 Location: Horse Country, TN Posts: 19 OS: XP My System	You're gonna love this: I've LOST my CD/DVD! It's a fact. I've never used this laptop for either a CD or DVD and today was the day. You know where all your drives should be sitting next to each other -- C:, D: (the HP Recovery), Printers, etc.? Nope. It's not there. Not only that, I've been on this STUPID laptop since about noon w/ only a couple of quick breaks searching, researching and doing something someone ELSE insisted I do which involved the following: "click on your My Computer icon and click on "View system information" under the System Tasks area at the top left hand corner of the window. Next, choose the Hardware tab and click on the Device Manager button. Once in there, look through the list for the DVD/CD ROM drives and click on the little plus sign ( + ) to expand it. At least one item should come up under that heading. If one does, it means that your CD ROM device is connected and that it does have power. If nothing comes up, you may have some internal connection problems with the power and the ribbon cables." Now, I doubt that's the problem because uh, this is a laptop!! Then: ".) Go to Start, Run and type in "regedit" (without the quotes) to open up the Windows Registry Editor. 2.) Find the "HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class" listing. 3.) Under the Class entry, double click on "{4D36E965-E325-11CE-BFC1-08002BE10318}." 4.) Next, in the right hand window pane, click only once to select the UpperFilters entry. 5.) Verify that the UpperFilters entry is highlighted and click on Delete, then click on Yes. 6.) Now, go back up to the right hand pane and click only once to select the LowerFilters entry. 7.) Make sure the LowerFilters option is highlighted and click on Delete, then click on Yes. 8.) Close out the registry editor by going to File, Exit." Long story short, KILL ME NOW! Naturally, I did all that, sure I can fix things eventually but get a load of it: Now when I go to Start - up to where I'm supposed to be able to click on My Computer, guess what? It's now a TREE!! I can't stand it!! And that's how I came to say a couple of bad words and nearly throw my laptop out in the driveway. Please oh please can anyone help me UNdo whatever I've done? Many thanks to you geniuses!! Sami~