Quote:
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When the system is clean, which programs should i keep and which are not needed any more as i have acquired a few.
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After we have cleaned your system, I will tell you which ones to keep and which ones to delete.
Please log into the
ED account
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Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs (if they exist):
Viewpoint Media Player
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Delete the following File indicated in
RED if it still exists.
C:\Program Files\Viewpoint
If it resist deletion then reboot into safe mode to delete it. Then reboot into normal mode.
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Please run Deckard's System Scanner again, this time using these instructions:
Click the Windows 'Start' button > Select 'Run' - then copy/paste this into the run box & click OK
"%userprofile%\desktop\dss.exe" /config
Tick
Extra Log and
Add/Remove
Click Scan!
- When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
- Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt here.
- Please attach extra.txt to your post.
To attach a file to a new post, simply
- Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
- copy and paste the following into the "Upload File from your Computer" box:
C:\Deckard\System Scanner\extra.txt
- Click Upload.
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Reboot into normal mode and log in as
Tom
Run HJT and save the log file, posting it back here.
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Please provide the following logs with your next post:
C:\Deckard\System Scanner\main.txt
C:\Deckard\System Scanner\extra.txt <----Attached
HJT log from the Tom account