Tech Support Forum - View Single Post - cannot install any spyware removing software

Sempurna · 05-15-2007, 10:01 PM

Hi j1477,

Could you delete your current copy of Flash Disinfector, download a new copy, and run it?

There should be some evidence of the tool running successfully, and I don’t see it in your logs.

There is no longer any active malware on your system. Just some leftovers to take care of.

OK, let’s do this next.

Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below (don't forget to copy and paste REGEDIT4 as well):

Code:

REGEDIT4

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{20941b4c-de19-11db-8e3e-4c0010523213}]

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{5bd69b7e-d51a-11db-8e11-9a96f8d92f88}]

Save this as fix.reg and change the "Save as type" to "All Files" and place it on your desktop.

It should look like this:

Double-click on it and when it asks you if you want to merge the contents to the registry, click "Yes" or "OK". You should receive a message that it was successful.

In case you still are unsure on how to create a REG file, please take a look HERE with screenshots.

NEXT:

Please delete these FOLDERS:

C:\Program Files\iMesh
C:\Program Files\WinMX Music

NEXT:

For AVS problem, try installing it in Safe Mode and see what happens.

Please reboot your computer into Safe Mode by doing the following:

Reboot your computer.
After hearing your computer beep once during startup, but just before the Windows icon appears, begin tapping the F8 key on your keyboard. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, reboot the computer and try again.
Instead of Windows loading as normal, a menu should appear.
Using the arrow keys on the keyboard, scroll to and select the "Safe Mode" menu item, and then press "Enter".

For additional help in booting into Safe Mode, see the following site:
http://www.pchell.com/support/safemode.shtml

Let me know how things go.

NEXT:

Please post a new HijackThis log and a new ComboFix log in your next reply. Also, please let me know of any persistent problems.

Cheers!
~ Sempurna

05-15-2007, 10:01 PM	#22 (permalink)
Sempurna Analyst, Security Team Join Date: Sep 2006 Posts: 1,302 OS: Windows XP SP2	Re: cannot install any spyware removing software Hi j1477, Could you delete your current copy of Flash Disinfector, download a new copy, and run it? There should be some evidence of the tool running successfully, and I don’t see it in your logs. There is no longer any active malware on your system. Just some leftovers to take care of. OK, let’s do this next. Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below (don't forget to copy and paste REGEDIT4 as well): Code: REGEDIT4 [-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{20941b4c-de19-11db-8e3e-4c0010523213}] [-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{5bd69b7e-d51a-11db-8e11-9a96f8d92f88}] Save this as fix.reg and change the "Save as type" to "All Files" and place it on your desktop. It should look like this: Double-click on it and when it asks you if you want to merge the contents to the registry, click "Yes" or "OK". You should receive a message that it was successful. In case you still are unsure on how to create a REG file, please take a look HERE with screenshots. NEXT: Please delete these FOLDERS: C:\Program Files\iMesh C:\Program Files\WinMX Music NEXT: For AVS problem, try installing it in Safe Mode and see what happens. Please reboot your computer into Safe Mode by doing the following: Reboot your computer. After hearing your computer beep once during startup, but just before the Windows icon appears, begin tapping the F8 key on your keyboard. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, reboot the computer and try again. Instead of Windows loading as normal, a menu should appear. Using the arrow keys on the keyboard, scroll to and select the "Safe Mode" menu item, and then press "Enter". For additional help in booting into Safe Mode, see the following site: http://www.pchell.com/support/safemode.shtml Let me know how things go. NEXT: Please post a new HijackThis log and a new ComboFix log in your next reply. Also, please let me know of any persistent problems. Cheers! ~ Sempurna __________________ Keep this forum alive - if you've been helped at this forum, please do consider a donation. Thank you for your support. Donation link for Tech Support Forum Last edited by Sempurna; 05-15-2007 at 10:14 PM.