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Old 05-10-2007, 07:42 PM   #6 (permalink)
forhockey
Analyst, Security Team
 
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Join Date: Sep 2006
Location: Ontario, Canada
Posts: 2,948
OS: Windows 7 Ultimate


Re: Weird secretive viruses and spyware

Please save these instructions to Notepad as the internet will not be available to you at certain points of the removal process.
Please ensure that there aren't any opened browsers when you are carrying out the procedures below.
Make sure to work through all the Steps in the exact order in which they are listed below.
If there's anything that you don't understand, ask your question(s) before moving on with the fixes.


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Please download SmitfraudFix (by S!Ri) to your Desktop.

Double-click smitfraudfix.exe to start the tool.
Select option #1 - Search by typing 1 and press "Enter"
and a text file will appear which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Do not run option #2 unless instructed to!!

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Update AVG Anti-Spyware

I see you have AVG Anti-Spyware already. Please update it's definitions, and run a scan where I have placed it in this fix.

Run AVG Anti-Spyware
  • From the main screen, click on update, then click the Start
    update
    button.
  • After the update finishes (the status bar at the bottom will display "Update
    successful")
  • select the "Settings" tab.
  • Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  • Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"
  • Exit AVG Anti-Spyware. DO NOT scan yet.

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Enter Safe Mode
  1. Restart your computer
  2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8
  3. Instead of Windows loading as normal, a menu should appear
  4. Use the up arrow key to highlight Safe Mode and press Enter.
  5. Login with your usual account
  6. Once you have logged in, a warning message will appear regarding starting windows in Safe mode, click OK and windows will load your desktop environment

Note: Some systems, this may be the F5 key, so try that if F8 doesn't work.

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Run AVG Anti-Spyware

Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)
  • Click Scanner
  • Click on the Scan tab
  • Click Complete System Scan to begin scanning.
    Once the scan is complete do the following:
  • If you have any infections you will prompted, then select "Apply all actions"
  • Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

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Restart your computer in Normal Mode.

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Perform an online scan with Internet Explorer with Panda ActiveScan
  1. Click on located at the bottom of the page.
  2. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
  3. Enter your e-mail address, country, and state & click "Free Online Scan" * The download of the 8 MB Panda's ActiveX control will take place *
Begin the scan by selecting
  • If it finds any malware, it will offer you a report.
  • Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
  • Click on then click
* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan


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Please include the following in your next reply:

SmitfraudFix Results
AVG Anti-Spyware log
Panda Results
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