Hi again
Apologies for any delay - my internet connection vanished last night just after I'd logged on and I couldn't restore it.
Please
delete any existing version of
combofix - we need to use a slightly different version.
Please download
Cleanup! or use this
Alternate Link if the main link does not work and install it. You will use this later.
*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does NOT make backups. If you have any files in any
TEMP directory and you need to keep them, then please
MOVE THEM NOW!
*NOTE* If you have a 64bit Operating System then CleanUp! is not suitable. You can use IE to download this script and then run it to check.
Download combofix from here
http://download.bleepingcomputer.com...a/ComboFix.exe
IMPORTANT - You must place combofix on your desktop!!
Reboot
Reboot your system in
Safe Mode.
- Restart the computer. The computer begins processing a set of instructions known as BIOS.
- After hearing your computer beep once during startup, but before the Windows icon appears, press F8 (dependent on your system this may be F5 or another key)
- Instead of Windows loading as normal, a menu should appear
- Use the arrow key to highlight Safe Mode and press Enter.
Run CleanUp!
*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does NOT make backups. If you have any files in any
TEMP directory and you need to keep them, then please
MOVE THEM NOW!
Open
Cleanup! by double-clicking the icon on your desktop (or from Start > All Programs). Set the program up as follows:
Click
Options
Move the slider button down to
Custom CleanUp!
Check the following:
- Empty Recycle Bins
- Delete Cookies
- Delete Prefetch files
- Cleanup! All Users
- Click on the “Temporary Files” tab and uncheck the box for “Scan drives for file matching” if it’s checked.
Click
OK, Press the
CleanUp! button to start the program and reboot into Norma Mode when prompted.
Note: CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these BEFORE running CleanUp! If you have a 64 bit Operating System do NOT run Cleanup and let me know as we will use another utility.
Double click
combofix.exe & follow the prompts.
When finished, the tool will produce a log for you at
c:\combofix.txt.
Post that log in your next reply.
Note: Do not mouseclick combofix's window while it's running. That may cause it to stall.
Post back with
c:\combofix.txt