Hi,
Please download
Ccleaner and save it to your desktop.
Tutorial for CCleaner
During the installation be sure to UN-check the box for "Ccleaner Yahoo Toolbar" unless you want it.
Do not scan with it yet.
Download
AVG Anti Spyware
Use the link at the bottom of the page under
"AVG Anti-Spyware Free for Windows"
- Install AVG Anti Spyware
- Double-click the icon on Desktop to launch AVG
- On the top of the main screen click Shield
- Click the word active to change it to inactive
- On the top of the main screen click Update.
- Then click on Start Update. The update will start and a progress bar will show the updates being installed.
- Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
- Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
- Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"
When you have finished updating,
EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.
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Reboot your computer in
Safe Mode using the
F8 method below.
a. If the computer is running,
shut down Windows, and then
turn off the power.
b. Wait
30 seconds, and then
turn the computer
on.
c. Start
tapping the
F8 key. The Windows
Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
d. Ensure that the
Safe Mode option is selected.
e. Press
Enter. The computer then begins to start in
Safe mode.
=======================================
From Safe Mode run
Ccleaner- Click on Options,
- Select Advanced
- Now UNCHECK "Only delete files in Windows Temp folders older than 48 hours"
- Make sure the Cleaner block on the left is selected.
- Do not use the "Issues" block . It's meant for professionals.
- Choose the Windows tab.
- Check everything EXCEPT Advanced part of the Menu.
- Click on "Analyze". This process could take a while.
- If you don't want to loose your login passwords to certain sites, click on Options
- Select cookies and move the ones you want to keep to the "cookies to keep" section, by highlighting and using the arrows in the middle.
- Choose Run Cleaner.
When CCleaner shows how much has been removed, cleaning is finished. Click
Exit.
If you have more than one users,
run Ccleaner for every user
========================================
IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
- Launch AVG Anti-Spyware by double-clicking the icon on your desktop.
- Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
- AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
Once the scan is complete do the following:
- If you have any infections you will prompted, **Please ensure it is set to Quarantine then select "Apply all actions"
- Next select the "Reports" icon at the top.
- Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
- Close AVG Anti-Spyware.
=========================================
Reboot in Normal Mode.
=========================================
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.
Updating Java:- Download the latest version of Java Runtime Environment (JRE) 6u1.
- Scroll down to where it says "The JSE Runtime Environment (JRE) allows end-users to run Java applications".
- Click the "Download" button to the right.
- Check the box that says: "Accept License Agreement".
- The page will refresh.
- Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
- Close any programs you may have running - especially your web browser.
- Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
- Check any item with Java Runtime Environment (JRE or J2SE) in the name.
- Click the Remove or Change/Remove button.
- Repeat as many times as necessary to remove each Java versions.
- Reboot your computer once all Java components are removed.
- Then from your desktop double-click on jre-6.0 windows-i586-p.exe to install the newest version.
=========================================
Perform an online scan using Internet Explorer with
Panda ActiveScan - Click on
located at the bottom of the page.
- A "pop up" window will appear. Please ensure that your pop up blocker doesn't block it
- Enter your e-mail address, country, and state & click "Free Online Scan" The download of the 8 MB Panda's ActiveX control will take place
Begin the scan by selecting
- If it finds any malware, it will offer you a report.
- Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
- Click on
then click 
and post back the contents please.
* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
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Run Deckard's System Scanner again.
==========================================
Please post back the
results from AVG Anti-Spyware and Panda online scans, and the
Main.txt Also, let me know how the computer is running now.