nikeman

the original $70 that I paid was only for the diagnostics of my computer. All they told me was that all of the hardware passed the tests and that I had a viral problem. They said they would charge me $140 to completely clean the machine of viruses and spyware/malware which I thought was just crazy! The paper they gave me listed the hardware they tested (CPU, Motherboard etc.) with a check mark and the tech's initials beside it. Then they gave me a list showing what virus I had and showed me I had a few spyware programs also (which i cleaned myself for free). Honestly, I think they did a virus scan, found a trojan and just decided to tell me that was the problem out of laziness. Looking at my system restore points since I gave them the machine last Saturday, it looks as though they didnt even touch my computer until the following Thursday and then called me the next morning with the news about the virus. In system restore Sunday, Monday, Tuesday, Wednesday, are all blank with no restore point while Thursday has one for "software distribution service 2.0"