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**OldGrayGary** · 04-22-2007, 11:32 PM

Hi nikeman

I've heard that they probably use a disk along the lines of the "Ultimate Boot CD for Windows" (the Bart's PE based disk) - or perhaps a Linux-based diagnostics CD, similiar to the original "Ultimate Boot CD". I use versions of both, plus specialized disks with other run-alone tools.

In their estimate of $140, what work did they propose they'd do? Did they give you a list of the things they would fix for the original $70 estimate? They can't say that everything's fine, except for a virus infection, and then turn around and say that everything isn't fine. It is or it isn't. It's true that the cost of malware cleanup can range from $25 to $70 (and up, if a system reinstall is performed) - but they should have made that clear with their original estimate.

Part of your $70 investment with them certainly should be for them to tell you what they found wrong. With that knowledge, you can either pay them $140 to fix it, or attempt the repair(s) yourself.

You can follow the link to the Driver Verification tool (in my last reply) & read the instructions available right there in the article. It's not an easy tool to configure and use - If you decide to try it, read all you can about it first. I rarely have to use the tool myself, since I usually install fresh drivers as a matter of habit, and clean up after the old leftovers with CCleaner and the MS Windows Installer Cleanup Utility. But for some systems with a great variety of devices and a diverse assortment of programs - the driver verifier can prove to be the one that provides the clue that solves a brain-buster puzzle.

You've proven to have a lot of perseverance in your troubleshooting, I hope the key turns in the lock soon - so you can get back to enjoying your computer.
. . . Gary

04-22-2007, 11:32 PM	#181 (permalink)
OldGrayGary Mentor, Microsoft Support Join Date: Jun 2006 Location: Woodland Hills, CA Posts: 2,240 OS: Windows 98se/2000/XP/Vista	Re: my internet and youtube Hi nikeman I've heard that they probably use a disk along the lines of the "Ultimate Boot CD for Windows" (the Bart's PE based disk) - or perhaps a Linux-based diagnostics CD, similiar to the original "Ultimate Boot CD". I use versions of both, plus specialized disks with other run-alone tools. In their estimate of $140, what work did they propose they'd do? Did they give you a list of the things they would fix for the original $70 estimate? They can't say that everything's fine, except for a virus infection, and then turn around and say that everything isn't fine. It is or it isn't. It's true that the cost of malware cleanup can range from $25 to $70 (and up, if a system reinstall is performed) - but they should have made that clear with their original estimate. Part of your $70 investment with them certainly should be for them to tell you what they found wrong. With that knowledge, you can either pay them $140 to fix it, or attempt the repair(s) yourself. You can follow the link to the Driver Verification tool (in my last reply) & read the instructions available right there in the article. It's not an easy tool to configure and use - If you decide to try it, read all you can about it first. I rarely have to use the tool myself, since I usually install fresh drivers as a matter of habit, and clean up after the old leftovers with CCleaner and the MS Windows Installer Cleanup Utility. But for some systems with a great variety of devices and a diverse assortment of programs - the driver verifier can prove to be the one that provides the clue that solves a brain-buster puzzle. You've proven to have a lot of perseverance in your troubleshooting, I hope the key turns in the lock soon - so you can get back to enjoying your computer. . . . Gary __________________