Sometimes the logo SATELLITE just comes up on the screen and I have to manually shut down. But when it starts up fine and I click on an icon it takes up to 10 min. to open up. I got a reply on my post in the laptop section about the 5 step process that I have to look into. Also I use to use AOL but not any more, I don't want to have anything to do with it anymore. If I go into add remove programs will I get rid of all of it that way? Their messenger and anti spyware and such.