Hello and welcome to TSF
Can you give us more information on what you mean by slow computer,does it happen just when your on the internet or is it all the time,as soon as you boot up?
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Please print out or copy this page to
Notepad in order to assist you when carrying out the following instructions.
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Please follow all instructions and in which order they come,if you have any questions,please ask before proceeding.
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Downloads
Download
AVG Anti-Spyware from
HERE- Install AVG Anti-Spyware
- Double-click the icon on Desktop to launch AVG Anti-Spyware
You will need to update AVG Anti-Spyware to the latest definition files.
- On the top of the main screen click Shield
- Click the word active to change it to inactive
- On the top of the main screen click Update.
- Then click on Start Update. The update will start and a progress bar will show the updates being installed.
- Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
- Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
- Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"
When you have finished updating,
EXIT AVG Anti-Spyware.
Do Not run a scan just yet, we will shortly.
Download and install
CleanUp! but
do not run it yet.
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Safe Mode
Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.
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Safe Mode Fixes & Scans
Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs (if they exist):
SpywareBot
ROGUEWARE
These programs are rogueware and we highly recommend that you uninstall them. Rogue or Suspect means that these products are of unknown, questionable, or dubious value as anti-spyware protection.
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Open HijackThis and click on 'Do a System Scan Only'. Check the following entries
(If they still exist, make sure you do not miss any)
O4 - HKLM\..\Run: [spywarebot] C:\Program Files\SpywareBot\SpywareBot.exe -boot
Please remember to close all other windows, including browsers then click Fix checked.
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Go to
My Computer >Tools >Folder Options >View tab and
select Show hidden files and folders.
Uncheck the Hide protected operating system files (recommended) option. Also make sure there is no checkmark beside
Hide file extensions for known file types. Click OK.
Delete the following Files indicated in
RED and Folders indicated in
BLUE if they still exist.
C:\Program Files\SpywareBot
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*WARNING* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups.
Clean out your
Temporary Internet files.
Open
Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "
Options..."
*Move the arrow down to "
Custom CleanUp!"
*Put a check next to the following:
- Empty Recycle Bins
- Delete Cookies
- Delete Prefetch files
- Cleanup! All Users
- Click on the “Temporary Files” and uncheck the box for “Scan drives for file matching” if it’s checked.
Click
OK
Press the
CleanUp! button to start the program. Once it's finished Cleanup will ask you to logoff/reboot. Please select
NO as we will do this later.
Empty the Recycle Bin by right-clicking the
Recycle Bin icon on your Desktop, and then clicking
Empty Recycle Bin.
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Close
ALL open Windows / Programs / Folders. Run
AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)
- Click Scanner
- Click on the Scan tab
- Click Complete System Scan to begin scanning.
Once the scan is complete do the following:
- If you have any infections you will prompted, then select "Apply all actions"
- Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).
Close AVG Anti-Spyware and Reboot in Normal Mode.
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Reboot into Normal Mode
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Online Scan
Perform an online scan with Internet Explorer with
Panda ActiveScan- Click on
located at the bottom of the page.
- A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
- Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*
Begin the scan by selecting
- If it finds any malware, it will offer you a report.
- Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
- Click on
then click 
* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan
Paste the Panda Scan report here.
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Deckard System Scanner
Download
Deckard's System Scanner (DSS) to your
Desktop.
Note: You must be logged onto an account with administrator privileges.- Close all applications and windows.
- Double-click on dss.exe to run it, and follow the prompts.
- When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
- Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt here.
- Please attach extra.txt to your post.
To attach a file to a new post, simply
- Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
- copy and paste the following into the "Upload File from your Computer" box:
C:\Deckard\System Scanner\extra.txt
- Click Upload.
What DSS will do:
- create a new System Restore point in Windows XP and Vista.
- clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
- check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.
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Logs Required
AVG scan report
Panda scan report
C:\Deckard\System Scanner\main.txt
C:\Deckard\System Scanner\extra.txt<------Attached
Let me know how your system is now.