Tech Support Forum - View Single Post

tetonbob · 02-28-2007, 11:07 PM

Good job! Your system should be behaving much better. Let me know in your next reply.

We have some more work to do.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:

Download the latest version of Java Runtime Environment (JRE) 6.
Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
Click the "Download" button to the right.
Check the box that says: "Accept License Agreement".
The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
Check any item with Java Runtime Environment (JRE or J2SE) in the name. In your case, it is Java 2 Runtime Environment, SE v1.4.1_02
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6-windowsi586-p.exe to install the newest version.

After the install is complete, go back into the Control Panel and double-click the Java Icon.
Under Temporary Internet Files, click the Delete Files button.
There are three options in the window to clear the cache - Leave ALL 3 Checked
- Other Files
Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
Click OK to leave the Java Control Panel.

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Please perform this general system scan and cleaning to see if anything else is lurking.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

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Download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"

Install AVG Anti Spyware
Double-click the icon on Desktop to launch AVG
On the top of the main screen click Shield
Click the word active to change it to inactive
On the top of the main screen click Update.
Then click on Start Update. The update will start and a progress bar will show the updates being installed.
Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"

When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.

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Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.

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Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)

Click Scanner
Click on the Scan tab
Click Complete System Scan to begin scanning.
Once the scan is complete do the following:
If you have any infections you will prompted, then select "Apply all actions"
Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

Restart in normal mode.

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Your version of Spybot Search and Destroy is outdated. I recommend you uninstall it, then do this:

Download and install Spybot S&D http://security.kolla.de/. Run Spybot and click on the 'Search for Updates' button. Install any updates that are available.

Now click Mode menu and choose 'Advanced Mode'. Next click on Immunize to your left. Click the Immunize button (green cross) on top to Immunize your computer - you should do this each time there is an update. Do NOT enable Spybot TeaTimer Resident protection at this time. What this will do is monitor any system/registry changes and will ask you for permission to change any of these settings. It may also hinder our fix at this point. You may enable it after the fix is complete.

Now click on the 'Spybot-S&D' option on the top left to go back to the main screen. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the 'Fix Selected Problems' button. Exit Spybot.

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Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

The program will then begin downloading the latest definition files.
Once the files have been downloaded click on NEXT
Locate the Scan Settings button & configure to:
- Scan using the following Anti-Virus database:
  - Extended
- Scan Options:
  - Scan Archives
  - Scan Mail Bases
Click OK & have it scan My Computer
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the licence, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.

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Open Hijack This and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.

---------------------------------------------------------------------------------------------

Please return with logs from:

AVG Anti-Spyware
Kaspersky online scan
HJT

How is your system behaving now, please?

02-28-2007, 11:07 PM	#4 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,171 OS: 2000 Pro; XP Pro; XP Home	Good job! Your system should be behaving much better. Let me know in your next reply. We have some more work to do. Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update. Updating Java: Download the latest version of Java Runtime Environment (JRE) 6. Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications". Click the "Download" button to the right. Check the box that says: "*Accept* License Agreement". The page will refresh. Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Close any programs you may have running - especially your web browser. Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java. Check any item with Java Runtime Environment (JRE or J2SE) in the name. In your case, it is Java 2 Runtime Environment, SE v1.4.1_02 Click the Remove or Change/Remove button. Repeat as many times as necessary to remove each Java versions. Reboot your computer once all Java components are removed. Then from your desktop double-click on jre-6-windowsi586-p.exe to install the newest version. After the install is complete, go back into the Control Panel and double-click the Java Icon. Under Temporary Internet Files, click the Delete Files button. There are three options in the window to clear the cache - Leave ALL 3 Checked Downloaded Applets Downloaded Applications Other Files Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. Click OK to leave the Java Control Panel. --------------------------------------------------------------------------------------------- Please perform this general system scan and cleaning to see if anything else is lurking. Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below. --------------------------------------------------------------------------------------------------- Download AVG Anti Spyware Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows" Install AVG Anti Spyware Double-click the icon on Desktop to launch AVG On the top of the main screen click Shield Click the word active to change it to inactive On the top of the main screen click Update. Then click on Start Update. The update will start and a progress bar will show the updates being installed. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab. Once in the Settings screen click on "Recommended actions" and then select "Quarantine". Under "Reports" Select "Automatically generate report after every scan" Un-Select "Only if threats were found" When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly. --------------------------------------------------------------------------------------------- Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers. --------------------------------------------------------------------------------------------- Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed) Click Scanner Click on the Scan tab Click Complete System Scan to begin scanning. Once the scan is complete do the following: If you have any infections you will prompted, then select "Apply all actions" Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important). Restart in normal mode. --------------------------------------------------------------------------------------------- Your version of Spybot Search and Destroy is outdated. I recommend you uninstall it, then do this: Download and install Spybot S&D http://security.kolla.de/. Run Spybot and click on the 'Search for Updates' button. Install any updates that are available. Now click Mode menu and choose 'Advanced Mode'. Next click on Immunize to your left. Click the Immunize button (green cross) on top to Immunize your computer - you should do this each time there is an update. Do NOT enable Spybot TeaTimer Resident protection at this time. What this will do is monitor any system/registry changes and will ask you for permission to change any of these settings. It may also hinder our fix at this point. You may enable it after the fix is complete. Now click on the 'Spybot-S&D' option on the top left to go back to the main screen. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the 'Fix Selected Problems' button. Exit Spybot. --------------------------------------------------------------------------------------------- Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner Answer Yes, when prompted to install an ActiveX component. The program will then begin downloading the latest definition files. Once the files have been downloaded click on NEXT Locate the Scan Settings button & configure to: Scan using the following Anti-Virus database: Extended Scan Options: Scan Archives Scan Mail Bases Click OK & have it scan My Computer Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply * Turn off the real time scanner of any existing antivirus program while performing the online scan Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the licence, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%. --------------------------------------------------------------------------------------------------- Open Hijack This and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here. --------------------------------------------------------------------------------------------- Please return with logs from: AVG Anti-Spyware Kaspersky online scan HJT How is your system behaving now, please? __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009