Glaswegian

Hi again

My name is Iain and I will be helping you clean your system.

You may wish to Subscribe to this thread (Thread Tools) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers or live internet connections when you are following the procedures below.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your system is clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.


Show Hidden Files
Go to My Computer > Tools > Folder Options > View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System files and Folders are showing / visible. Uncheck the Hide protected operating system files option.



Downloads
Please download Cleanup! or use this Alternate Link if the main link does not work and install it. You will use this later.
*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does NOT make backups. If you have any files in any TEMP directory and you need to keep them, then please MOVE THEM NOW!


Download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"

• Install AVG Anti Spyware
• Double-click the icon on Desktop to launch AVG
• On the top of the main screen click Shield
• Click the word active to change it to inactive
• On the top of the main screen click Update.
• Then click on Start Update. The update will start and a progress bar will show the updates being installed.
• Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"

When you have finished updating, EXIT AVG Anti Spyware.


Please download SmitfraudFix (by S!Ri)
to your Desktop. Do not use it yet!



Disable Windows Defender
Please disable your Windows Defender Real-time Protection, as it may hinder the removal of some entries.

• Open Windows Defender.
• Click on Tools, General Settings.
• Scroll down and uncheck Turn on real-time protection (recommended).
• After you uncheck this, click on the Save button and close Windows Defender.

Disable SpywareGuard
Please disable Spywareguard, as it may hinder the removal of some entries. You can re-enable it after you're clean.

• Right click the running icon of Spywareguard located in the system tray (near the clock - bottom right corner)
• Go to Menu > File > Exit and confirm the programme's close.

Reboot
Reboot your system in Safe Mode.

• Restart the computer. The computer begins processing a set of instructions known as BIOS.
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8 (dependent on your system this may be F5 or another key)
• Instead of Windows loading as normal, a menu should appear
• Use the arrow key to highlight Safe Mode and press Enter.

Uninstall Programmes
Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs (if present):

mailskinner




HijackThis Entries
Open Hijack This and click on Scan. Check the following entries (if they still exist) (make sure you do not miss any)

O4 - HKLM\..\Run: [racbdtzyso] c:\windows\system32\racbdtzyso.exe racbdtzyso
O4 - HKLM\..\Run: [eikwyp] c:\windows\system32\eikwyp.exe eikwyp
O4 - HKLM\..\Run: [pnhgtqcwfb] c:\windows\system32\pnhgtqcwfb.exe pnhgtqcwfb
O4 - HKLM\..\Run: [dliktynm] c:\windows\system32\dliktynm.exe dliktynm
O4 - HKCU\..\Run: [MailSkinner] c:\program files\mailskinner\mailskinner.exe
O16 - DPF: {0878F049-D33E-45E0-A157-C36A6683CF25} - http://scripts.dlv4.com/binaries/ega...s4_1063_XP.cab
O16 - DPF: {1CD4E2DC-2DA0-4154-8723-38CB04FB6A58} - http://scripts.dlv4.com/binaries/ega...s4_1062_XP.cab
O16 - DPF: {82FC4503-8459-4239-9B85-0617BEAA950A} - http://scripts.dlv4.com/binaries/ega...s4_1061_XP.cab
O16 - DPF: {AF7410C1-FBA3-415E-800A-4110CED40536} - http://scripts.dlv4.com/binaries/ega...s4_1060_XP.cab
O16 - DPF: {CB5D474E-A510-40A4-B5A4-838933BCBA64} - http://scripts.dlv4.com/binaries/ega...s4_1065_XP.cab

Please remember to close all other windows, including browsers then click Fix checked.



File Deletions
Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.

c:\windows\system32\racbdtzyso.exe
c:\windows\system32\eikwyp.exe
c:\windows\system32\pnhgtqcwfb.exe
c:\windows\system32\dliktynm.exe
c:\program files\mailskinner




Run SmitfraudFix
Double-click on SmitfraudFix.exe to start the tool.
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry?" answer Yes by typing Y and hit Enter.
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: (C:rapport.txt) or partition where your operating system is installed. Please post that log along with all others requested in your next reply.



Run CleanUp!
*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does NOT make backups. If you have any files in any TEMP directory and you need to keep them, then please MOVE THEM NOW!

Open Cleanup! by double-clicking the icon on your desktop (or from Start > All Programs). Set the program up as follows:

Click Options
Move the slider button down to Custom CleanUp!
Check the following:

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
• Cleanup! All Users
• Click on the “Temporary Files” tab and uncheck the box for “Scan drives for file matching” if it’s checked.

Click OK, Press the CleanUp! button to start the program and DO NOT REBOOT when prompted.
Note: CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these BEFORE running CleanUp! If you have a 64 bit Operating System do NOT run Cleanup and let me know as we will use another utility.


Go to Control Panel click Display > Desktop > Customize Desktop > Web > Now, Uncheck Everything and delete if present:
• "Security Info"
• "Warning Message"
• "Security Desktop"
• "Warning Homepage"
• "Desktop Uninstall"

Also make sure the 'Lock desktop items' box is unticked. Click OK, and then Click Apply, then OK.


Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.




RunAVG Anti Spyware
Run AVG with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click on the Scan tab
• Click Complete System Scan to begin scanning.
• When the scan is complete click Recommended Action and change it to Quarantine
• Then click Apply all actions

Once finished, click the Save report button, then click Save Report As and save it to your desktop (make sure to remember where you saved that file, this is important).

NOTE: AVG scan may require an hour.




Reboot
Reboot your system in Normal Mode.




SmitfraudFix - Additional Items
Double-click on SmitfraudFix.exe to start the tool.
Select option #3 - Delete Trusted zone by typing 3 and press Enter
**Note** This will remove all entries in the "Trusted Zone" - if you want them back, you have to add them back to the Trusted Sites again.

Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.




Online Scan
Perform an online scan with Internet Explorer with Panda ActiveScan

1. Click on located at the bottom of the page.
2. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
3. Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*

Begin the scan by selecting

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on then click

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan



Logs required
rapport.txt
AVG Log
Panda Log
HijackThis Log

And remember to attach C:\ComboScan\Supplementary.txt

Please also let me know how your system is performing now and if you have any specific problems. In order to provide you with the best possible help, please ensure that HijackThis logs are produced only while in Normal Mode.