Hello again,
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well, I'll try these things and get back to you. can I install these while in safe mode (I have them saved on a jump drive)....would this be the best?
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Do you mean the Antivirus and the firewall applications? If so, you don't need to install them in Safe Mode, normal Mode will do. Make sure that the computer is disconnected from the internet first. Remove all TrendMicro products. Reboot. Install the antivirus and the firewall. Reboot again if required. Re-connect to the internet and update the antivirus before you carry out a complete system scan.