tetonbob

Hello and Welcome. Apologies for the delay, but as you can see, the forum is terribly busy.

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Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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Please Download NoLop to your desktop from one of the links below...
Link 1
Link 2
Link 3

• First close any other programs you have running as this will require a reboot
• Double click NoLop.exe to run it.
• Now click the button labelled "Search and Destroy"
  <<your computer will now be scanned for infected files>>
• When scanning is finished you will be prompted to reboot only if infected, Click OK
• Now click the "REBOOT" Button.
• A Message should popup from NoLop. If not, double click the program again and it will finish Please Post the contents of C:\NoLop.log in your next reply

--If you receive an error, "mscomctl.ocx or one of its dependencies are not correctly registered," please download mscomctl.ocx to your system32 folder then rerun the program. --

Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they exist (make sure you do not miss any) and click Fix Checked

O4 - HKCU\..\Run: [Dvd Dash] C:\DOCUME~1\bob\APPLIC~1\SUPPOR~1\drvwarnhide.exe

Close HijackThis now.

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Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Also make sure there is no checkmark beside Hide file extensions for known file types
* Click Yes to confirm and then click OK.


Delete the following if they exist:

C:\Documents and Settings\bob\Application Data\supportwaybend

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Also....

Please do this:

1. Download ComboScan to your Desktop. Note: You must be logged onto an account with administrator privileges.
2. Close all applications and windows.
3. Double-click on comboscan.exe to run it, and follow the prompts.
4. When the scan is complete, a text file will open - ComboScan.txt
5. Copy and paste the contents of ComboScan.txt here.
6. A folder, C:\ComboScan will also open. In it will be another text file, Supplementary.txt
7. Please Attach Supplementary.txt to your post.
8. If the folder does not open, please navigate to it.

To attach a file to a new post, simply

1. Click the[Manage Attachments] button under Additional Options>Attach Files on the post composition page, and
2. copy and paste the following into the "Upload File from your Computer" box:
   

   C:\ComboScan\Supplementary.txt

3. Click Upload.

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