Tech Support Forum - View Single Post - Annoying IE Pop-up, IE Log posted

tetonbob · 02-21-2007, 08:12 AM

Ok, good job....we've eliminated the main infection showing.

Please perform this general system scan and cleaning to see if anything else is lurking.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

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Download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"

Install AVG Anti Spyware
Double-click the icon on Desktop to launch AVG
On the top of the main screen click Shield
Click the word active to change it to inactive
On the top of the main screen click Update.
Then click on Start Update. The update will start and a progress bar will show the updates being installed.
Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"

When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.

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Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only

We'll use this later.

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Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java 2 Runtime Environment, SE v1.4.2_03<<<these are all outdated, and security risks simply by still being installed

NOT Update 11, it is the most recent for Version 5

MyWay Search Assistant
Viewpoint Manager
Viewpoint Media Player

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Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they exist (make sure you do not miss any) and click Fix Checked

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DE
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll

Close HijackThis now.

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Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.

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Delete the following if they exist:

C:\Program Files\MyWaySA
C:\Documents and Settings\Roman is ****!\Application Data\Viewpoint
C:\Documents and Settings\All Users\Application Data\Viewpoint

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Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)

Click Scanner
Click on the Scan tab
Click Complete System Scan to begin scanning.
Once the scan is complete do the following:
If you have any infections you will prompted, then select "Apply all actions"
Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

Restart in normal mode.

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Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

The program will then begin downloading the latest definition files.
Once the files have been downloaded click on NEXT
Locate the Scan Settings button & configure to:
- Scan using the following Anti-Virus database:
  - Extended
- Scan Options:
  - Scan Archives
  - Scan Mail Bases
Click OK & have it scan My Computer
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

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Open Hijack This and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.

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Please return with logs from:

AVG Anti-Spyware
Kaspersky
HJT

02-21-2007, 08:12 AM	#7 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,156 OS: 2000 Pro; XP Pro; XP Home	Ok, good job....we've eliminated the main infection showing. Please perform this general system scan and cleaning to see if anything else is lurking. Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below. --------------------------------------------------------------------------------------------------- Download AVG Anti Spyware Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows" Install AVG Anti Spyware Double-click the icon on Desktop to launch AVG On the top of the main screen click Shield Click the word active to change it to inactive On the top of the main screen click Update. Then click on Start Update. The update will start and a progress bar will show the updates being installed. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab. Once in the Settings screen click on "Recommended actions" and then select "Quarantine". Under "Reports" Select "Automatically generate report after every scan" Un-Select "Only if threats were found" When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly. --------------------------------------------------------------------------------------------- Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only We'll use this later. --------------------------------------------------------------------------------------------------- Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist: J2SE Runtime Environment 5.0 Update 10 J2SE Runtime Environment 5.0 Update 6 J2SE Runtime Environment 5.0 Update 9 Java 2 Runtime Environment, SE v1.4.2_03<<<these are all outdated, and security risks simply by still being installed NOT Update 11, it is the most recent for Version 5 MyWay Search Assistant Viewpoint Manager Viewpoint Media Player --------------------------------------------------------------------------------------------- Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they exist (make sure you do not miss any) and click Fix Checked R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DE R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll Close HijackThis now. --------------------------------------------------------------------------------------------- Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers. --------------------------------------------------------------------------------------------- Delete the following if they exist: C:\Program Files\MyWaySA C:\Documents and Settings\Roman is **!\Application Data\Viewpoint C:\Documents and Settings\All Users\Application Data\Viewpoint --------------------------------------------------------------------------------------------- Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. Click Exit on the Main menu to close the program. For Technical Support, double-click the e-mail address located at the bottom of each menu. Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed) Click Scanner Click on the Scan tab Click Complete System Scan to begin scanning. Once the scan is complete do the following: If you have any infections you will prompted, then select "Apply all actions" Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important). Restart in normal mode. --------------------------------------------------------------------------------------------- Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner Answer Yes, when prompted to install an ActiveX component. The program will then begin downloading the latest definition files. Once the files have been downloaded click on NEXT Locate the Scan Settings button & configure to: Scan using the following Anti-Virus database: Extended Scan Options: Scan Archives Scan Mail Bases Click OK & have it scan My Computer Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Click the Save as Text** button to save the file to your desktop so that you may post it in your next reply * Turn off the real time scanner of any existing antivirus program while performing the online scan --------------------------------------------------------------------------------------------------- Open Hijack This and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here. --------------------------------------------------------------------------------------------- Please return with logs from: AVG Anti-Spyware Kaspersky HJT __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009