Hi Alex,
Please try this fix and see if your problem will go away.
BEFORE BEGINNING, Please read completely through the instructions below. Please also print these instructions or copy them to Notepad (or another word processor), and save it for easier reference. This is because we will be in Safe Mode during the fix and you won’t be able to access the Internet to view these instructions.
Please download
SDFix by AndyManchesta and save it to your desktop.
Right-click the
SDFix.zip folder and choose
Extract All to extract it to its own folder on the desktop.
Please then
reboot your computer into Safe Mode by doing the following:
- Restart your computer.
- After hearing your computer beep once during startup, but just before the Windows icon appears, tap the F8 key continually.
- Instead of Windows loading as normal, a menu with options should appear.
- Select the first option, to run Windows in "Safe Mode", then press "Enter".
- Choose your usual account.
Once in Safe Mode, please do the following:
- Open the extracted folder and double-click RunThis.bat to start the script.
- Type Y to begin the cleanup process.
- It will remove any Trojan Services or Registry Entries found, then prompt you to press any key to Reboot.
- Press any Key and it will restart the PC.
- When the PC restarts the Fixtool will run again and complete the removal process, then display Finished, press any key to end the script and load your desktop icons.
- Once the desktop icons load, the SDFix report will open on screen and also save into the SDFix folder as Report.txt.
- Finally, copy and paste the contents of the results file Report.txt back onto the forum along with a new HijackThis log.