Sempurna

Hi Alex,

You’re most welcome, ragates.

Please download CCleaner (freeware) and save it to your desktop:

• Run the CCleaner installer.
• During installation process, please UNCHECK "Add CCleaner Yahoo! Toolbar".
• Once installed, run CCleaner and click the Windows tab.
• Select the following:
  • Check everything under the Internet Explorer section.
  • Check everything under the Windows Explorer section.
  • Check everything under the System section.
  • Check ONLY Old Prefetch data under the Advanced section.
• Then, click the Applications tab:
  • UNCHECK everything there.
• Next, click the Options button, then click the Advanced button:
  • UNCHECK : "Only delete files in Windows Temp folders older than 48 hours".
• Next, click the Cleaner button, then click the Run Cleaner button (bottom right), then Exit.

CAUTION : Please do NOT use the Issues button. This is a built-in registry cleaner. If you don’t know how to use it, you may cause irreparable damage to your system.


NEXT:

Let's run an online scan to make sure we're not leaving anything behind.

Please do an online scan with Kaspersky Online Scanner:

• Click on Kaspersky Online Scanner.
• You will be prompted to install an ActiveX component from Kaspersky, click Yes.
• The program will launch and then begin downloading the latest definition files.
• Once the files have been downloaded click on Next.
• Now click on Scan Settings.
• In the scan settings make sure that the following are selected:
  • Scan using the following Anti-Virus database:
    Extended
  • Scan Options:
    Scan Archives
    Scan Mail Bases
• Click OK.
• Now under select a target to scan:
  • Select My Computer.
• This program will start and scan your system.
• The scan will take a while so be patient and let it run.
• Once the scan is complete it will display if your system has been infected.
  • Now click on the Save Report As button.
  • In the File name: field, type kavscan.
  • In the Save as type: field, select Text file (*.txt).
• Save the file to your desktop.
• Copy and paste that information in your next post.

NEXT:

Let's run another diagnostic scan to make sure we're not leaving anything behind.

Please download ComboScan by Deckard and save it to your desktop:

• Close all applications and windows (including this one).
• Double-click on comboscan.exe to run it, and follow the prompts.
• When the scan is complete, a text file will open – ComboScan.txt.
• Copy (Ctrl + A then Ctrl + C) and paste (Ctrl + V) the contents of ComboScan.txt in your next reply.
• A folder, C:\ComboScan, will also open. In it will be another text file, Supplementary.txt.
• Please attach Supplementary.txt to your post.

Note: Some firewalls may warn that sigcheck.exe is trying to access the internet - please ensure that you allow sigcheck.exe permission to do so.


NEXT:

Please REBOOT your computer normally into Windows and post these logs in your next reply:

1. The log from the Kaspersky scan.
2. The log from ComboScan.

Also, please let me know how things are running now and if you encountered any problems while you were following the directions I posted.