forhockey

Please save these instructions to Notepad as the internet will not be available to you at certain points of the removal process.
Please ensure that there aren't any opened browsers when you are carrying out the procedures below.
Make sure to work through all the Steps in the exact order in which they are listed below.
If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

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The cleaning process is not instant. Please follow through to the end until I tell you your machine is clear.
The absence of symptoms does not mean that everything is clean.

Please make every effort to reply to my posts in a timely manner. Malware spreads quickly, and the longer an infection remains on a system, increases the llikelihood of any additional infections coming into your computer.

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P2P Software

P2P - I see you have P2P software uTorrent installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.

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Download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"

• Install AVG Anti Spyware
• Double-click the icon on Desktop to launch AVG
• On the top of the main screen click Shield
• Click the word active to change it to inactive
• On the top of the main screen click Update.
• Then click on Start Update. The update will start and a progress bar will show the updates being installed.
• Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"

When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.

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Download and install CCleaner..http://www.ccleaner.com/ccdownload.asp

*Note* On the install please uncheck the option "Add CCleaner Yahoo toolbar and use CCleaner from within IE"

1. Open the program and the "Cleaner" button should be active.
2. Click on "Run Cleaner"
3. Once thats done it will clean out the TEMP folder.
4. Now click on "Issues" and then "Scan for Issues"
5. Once it's done checkmark ALL it finds and click "Fix Selected Issues"
6. It will ask you if you want to back up the registry entrys it's removing so please do so. If it removes anything important..just locate the .reg file you saved...double click on it to add the entrys back.

Close the program.

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Ad-Aware's AdWatch

Please disable AdWatch, as it may hinder the removal of some entries. You can re-enable it after you're clean.
To disable AdWatch:

• Open AdAware SE.
• Go to AdWatch User Interface.
• Go to Tools and Preferences.
• At the bottom of the screen you will see 2 options Active and Automatic.
• Active: This will turn Ad-Watch On\Off without closing it
• Automatic: Suspicious activity will be blocked automatically
• Uncheck both options. You can enable these after resolving your problem.
• Unless they are turned off they could interfere with the fix by HijackThis.

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Enter Safe Mode

1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8
3. Instead of Windows loading as normal, a menu should appear
4. Use the up arrow key to highlight Safe Mode and press Enter.
5. Login with your usual account

Note: Some systems, this may be the F5 key, so try that if F8 doesn't work.

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Run AVG Anti-Spyware

Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click on the Scan tab
• Click Complete System Scan to begin scanning.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all actions"
• Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

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Restart in normal mode.

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Perform an online scan with Internet Explorer with Panda ActiveScan

1. Click on located at the bottom of the page.
2. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
3. Enter your e-mail address, country, and state & click "Free Online Scan" * The download of the 8 MB Panda's ActiveX control will take place *

Begin the scan by selecting

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on then click

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan

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Download ComboScan to your Desktop.

1. Close all applications and windows.
2. Double-click on comboscan.exe to run it, and follow the prompts.
3. When the scan is complete, a text file will open - ComboScan.txt
4. Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of ComboScan.txt in your thread in the HijackThis Log Help Forum.
5. A folder, C:\ComboScan, will also open. In it will be another text file, Supplementary.txt.
6. Please attach Supplementary.txt to your post.

Note: some firewalls may warn that sigcheck.exe is trying to access the internet - please ensure that you allow sigcheck.exe permission to do so.

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Please include the following in your next reply:

AVG Anti-Spyware Log
Panda results
ComboScan.txt
Supplementary.txt - Please Attach