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I understand your in a very hard spot with this customer not knowing the world of computer fixing.
Perhaps try telling the customer with circuitry going bad is not uncommon, because the motherboards that are in laptops really go through a lot, all ways being exposed to very high heat all the time makes them fragile in time when handled, and I say that because what happen to me.
What happen to me was with one of them floor console TV sets, one day we decided to move the furniture around, so after we moved the TV set across the room we found the circuitry boards inside went bad from very little flexing that happen inside the wooden console as we moved it across the room, you would never have thought with that very little tweaking it was enough to do the trick in making the TV set stop working.
Who knows what happens to circuitry when they have been subjected to very high heat over and over, then when cooled down who knows what can happen to them? I suggest they get fragile in time from that kind of exposure.
Good luck...
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