Sempurna

Hi ct456568,

Welcome to Tech Support Forum!

I apologize for the delay getting to your log. The helpers here are all volunteers and we have been very busy here lately. If you are still having malware problems, I will be glad to help.

OK, here’s what we do first.


Go to the Start menu, and click on Control Panel. Choose Add/Remove Programs and remove any of the following that are listed:

StumbleUpon


NEXT:

Please run HijackThis and click "Scan". Place a check (tick) next to the following entries (if present):

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: StumbleUpon Launcher - {145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - (no file)
O2 - BHO: (no name) - {3F3714A1-89A4-46be-8AF3-D0C9D1FB03F9} - (no file)
O2 - BHO: (no name) - {6A87B991-A31F-4130-AE72-6D0C294BF082} - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O8 - Extra context menu item: StumbleUpon: &Blog This - res://StumbleUponIEBar.dll/blogimage
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O15 - Trusted Zone: *.stumbleupon.com
O16 - DPF: {233C1507-6A77-46A4-9443-F871F945D258} (Shockwave ActiveX Control) –
O20 - Winlogon Notify: winjgf32 - winjgf32.dll (file missing)
O23 - Service: Active Common Service - Unknown owner - C:\WINDOWS\system32\commserv.exe (file missing)


Close ALL programs and browsers (including this one), leaving ONLY HijackThis open, then click "Fix checked".

Then please exit HijackThis.


NEXT:

Please go to Start -> Run and type (or copy and paste) the following lines in the Open field, ONE AT A TIME, then click OK:

sc stop "Active Common Service"

Sc delete "Active Common Service"


NEXT:

Using Windows Explorer, please navigate to and delete the following FOLDERS (if they exist):

C:\Program Files\StumbleUpon


Please let me know if you encountered any problems finding or deleting the files/folders.


NEXT:

Please download CCleaner (freeware) and save it to your desktop:

• Run the CCleaner installer.
• During installation process, please UNCHECK "Add CCleaner Yahoo! Toolbar".
• Once installed, run CCleaner and click the Windows tab.
• Select the following:
  • Check everything under the Internet Explorer section.
  • Check everything under the Windows Explorer section.
  • Check everything under the System section.
  • Check ONLY Old Prefetch data under the Advanced section.
• Then, click the Applications tab:
  • UNCHECK everything there.
• Next, click the Options button, then click the Advanced button:
  • UNCHECK : "Only delete files in Windows Temp folders older than 48 hours".
• Next, click the Cleaner button, then click the Run Cleaner button (bottom right), then Exit.

CAUTION : Please do NOT use the Issues button. This is a built-in registry cleaner. If you don’t know how to use it, you may cause irreparable damage to your system.


NEXT:

Let's run an online scan to make sure we're not leaving anything behind.

Please do an online scan with Kaspersky Online Scanner:

• Click on Kaspersky Online Scanner.
• You will be prompted to install an ActiveX component from Kaspersky, click Yes.
• The program will launch and then begin downloading the latest definition files.
• Once the files have been downloaded click on Next.
• Now click on Scan Settings.
• In the scan settings make sure that the following are selected:
  • Scan using the following Anti-Virus database:
    Extended
  • Scan Options:
    Scan Archives
    Scan Mail Bases
• Click OK.
• Now under select a target to scan:
  • Select My Computer.
• This program will start and scan your system.
• The scan will take a while so be patient and let it run.
• Once the scan is complete it will display if your system has been infected.
  • Now click on the Save Report As button.
  • In the File name: field, type kavscan.
  • In the Save as type: field, select Text file (*.txt).
• Save the file to your desktop.
• Copy and paste that information in your next post.

NEXT:

Please reboot your computer normally into Windows, and then please post the log from the Kaspersky scan and a new HijackThis log.

How are things running now?