Hi megan,
I see why Kaspersky couldn’t find the malware file. It was locked, so Kaspersky couldn’t scan it.
OK, here’s some additional instructions.
Please download the
Killbox by Option^Explicit and save it to your desktop.
NOTE: In the event you already have Killbox, this is a new version that I need you to download.
- Please double-click Killbox.exe to run it.
- From the main Killbox window, select:
- "Delete on Reboot".
- "All Files".
- Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C:
C:\WINDOWS\system32\xlibgfl254.dll
- Return to Killbox, go to the "File" menu, and choose "Paste from Clipboard".
- This is pasted into the "Full Path of File to Delete" field.
- There’s a little arrow (drop-down arrow) next to that field. If you expand it, the lines that you pasted must be there together (if the files are present!).
- Click the button with the red circle and white X ("Delete File" button). Click "Yes" at the "Delete on Reboot" prompt. Click "No" at the "Pending Operations" prompt.
If your computer does not reboot automatically, please reboot it manually.
NOTE: If you receive a message such as, "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run Killbox,
CLICK HERE to download and run
missingfilesetup.exe. Then try Killbox again.
NEXT:
Please
reboot your computer normally into Windows and then please post the
ComboFix log and a new
HijackThis log.
How are things running now? Please let me know of any problems that still persist.