Sempurna

Hi megan,

Welcome to Tech Support Forum!

I apologize for the delay in getting to your log. The helpers here are all volunteers and are not online 24-hours a day. If you are still having malware problems I will be glad to help.

OK, let's do this first.

Please download CCleaner (freeware) and save it to your desktop:

• Run the CCleaner installer.
• During installation process, please UNCHECK "Add CCleaner Yahoo! Toolbar".
• Once installed, run CCleaner and click the Windows tab.
• Select the following:
  • Check everything under the Internet Explorer section.
  • Check everything under the Windows Explorer section.
  • Check everything under the System section.
  • Check ONLY Old Prefetch data under the Advanced section.
• Then, click the Applications tab:
  • UNCHECK everything there.
• Next, click the Options button, then click the Advanced button:
  • UNCHECK : "Only delete files in Windows Temp folders older than 48 hours".
• Next, click the Cleaner button, then click the Run Cleaner button (bottom right), then Exit.

CAUTION : Please do NOT use the Issues button. This is a built-in registry cleaner. If you don’t know how to use it, you may cause irreparable damage to your system.


NEXT:

Let's run an online scan to make sure we're not leaving anything behind.

Please do an online scan with Kaspersky Online Scanner:

• Click on Kaspersky Online Scanner.
• You will be prompted to install an ActiveX component from Kaspersky, click Yes.
• The program will launch and then begin downloading the latest definition files.
• Once the files have been downloaded click on Next.
• Now click on Scan Settings.
• In the scan settings make sure that the following are selected:
  • Scan using the following Anti-Virus database:
    Extended
  • Scan Options:
    Scan Archives
    Scan Mail Bases
• Click OK.
• Now under select a target to scan:
  • Select My Computer.
• This program will start and scan your system.
• The scan will take a while so be patient and let it run.
• Once the scan is complete it will display if your system has been infected.
  • Now click on the Save Report As button.
  • In the File name: field, type kavscan.
  • In the Save as type: field, select Text file (*.txt).
• Save the file to your desktop.
• Copy and paste that information in your next post.

NEXT:

Scan for Hidden Data Streams

• Open HijackThis.
• Click on the "Config" button on the bottom right.
• Click on the tab "Misc Tools".
• Click on "Open ADS Spy"
• Click on "Scan".
• Click on "Save Log".
• Copy and paste the list from notepad into your next post.

NEXT:

Please reboot your computer normally into Windows, and then please post the log from the Kaspersky scan, the log from the Hijackthis ADS Spy scan, and a new HijackThis log.