I bought a western digital hard drive with and external Ritmo case about 4 mounths ago. It has recently stuffed up. I took it back to where I bought it. MSY Technology in Box Hill, Victoria, Australia. They said they would give me a replacement of whichever part was faulty. They said it was the case so they replaced the case. I called them up and they said all my stuff was still on it. I went in to pick it up. They plugged it into one of there computers to show me that it worked. It did, although the name was changed. There was nothing on it. I complained. There should be no way that I lost all my from changing the case, unless they replaced the hard drive or formated it. They denied both. The thing is, I wouldn't care if i had all the installers for the hundreds of dollars worth of programs on them but I dont for example windows. It also had personal things including a years worth of family photos. Then he said that he could get a programme to recover the data and I am not sure if i should trust him. I would like to know what you would do If you were in this situation and also is there is any reliable programmes that may be able to recover the data or to try and prove that they may have changed the hard drive inside from the serial number or something. Any help is praised because at the moment any thing good is great.
