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What is the appeal? What special expertise do you have to keep your competitors from eating you up? I don't see any clients I know being interested in this service. Perhaps if the services are tied to a new computer, and include the printer, internet connection, and memory cards, it could be appealing. What would work better for our clients would be a payment up front for X hours, then these services as potential add-ons. You build a relationship. They learn of your special expertise, then once the relationship is established, they will want your help again. I don't see strangers signing up.
I think you must be full-service to be appealing and get referrals... WXP, MAC, W2K, WMe, W98, printers, flash drives, cameras, images, downloads, faxes, scanners.
Too many problems are hardware difficulties, dead CD players, download problems, inadequate memory. I don't see how you deal with those online or on the phone.
Mostly I see a lot of angry, disgusted customers who will not help build your referral business at all.
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