Tech Support Forum - View Single Post - My laptop cannot get Microsoft Updates and I couldn't install most of the free scans

miracleshaman · 12-16-2006, 05:04 PM

While I've been waiting to hear back from you, and since I uninstalled Arovax and rebooted, I decided to run some more scans. Usually they find the same low risk ones over and over, omniture, pointroll, questionmarket, and others, but an AVGAnti-Spy scan just found 3 new ones Adbrite, Euroclick, and Cookie.com that they rate as medium risk. I'm glad the scanner is working (and now the SpySweeper is OK too) but its a little disconcerting that now that we're wrapping this up, new items are being found. Though I guess it doesn't necessarily mean they have just been deposited. Maybe they are just being discovered. But if they are just being deposited, how do I block them and keep them out? How do I keep things clean? I haven't been surfing the 'Net since we started working on this together. So where are new things coming from? I still have 3 different kinds of Shields even after uninstalling Arovax today, a Firewall, and SpyWare Blaster. Aren't they supposed to keep new things from getting in? Maybe that's what we'll be working on next. I do want to know if these items should be quarantined or deleted.

I also have some good news! I FINALLY got an email back from Windows Updates Support. TODAY! I wrote to them well over 2 weeks ago, when the main problem started, and hadn't heard back. That's probably why I was getting so antsy waiting for somebody here to respond to my log posting, because I'd already been waiting for them for 2 weeks.

And since all we've done so far still has not corrected my main presenting problem, (though it has solved others), I was soooooo glad to get their email. And it actually was helpful!

They determined that "The issue was caused by some corrupted Windows Update engines or the system temporary folder has been set to read only." They had me Re-register Windows Update engines and Reload the Update temporary folders, both of which took a lot of steps. But it seems to have worked, because I can now get Updates, and Windows Defender can get Updates too, and it works properly. No endless empty scans.

Updates still fail for the .Net Framework Service Pack 1, so I'm still waiting to hear back from them on that. I had to send them an Updates log, which I can also post here, if you'd like. I don't know if you would find it helpful or not. If you'd like to see it, let me know.

We didn't discuss cause, so for all I know, Updates could have been corrupted by whatever caused all those pop-ups to start happening a few weeks ago. Both things started at the same time. So I am glad to be working on things here too. Especially now that I'm starting to find spy cookies I've never had before.

Anyway, that's my update! Looking forward to what you will have me do next. I greatly appreciate all your diligence and help so far.

12-16-2006, 05:04 PM	#16 (permalink)
miracleshaman Registered User Join Date: Dec 2006 Posts: 128 OS: XPSP2	SpySweeper unlocked but AVG found medium risk spy cookies I've never had before While I've been waiting to hear back from you, and since I uninstalled Arovax and rebooted, I decided to run some more scans. Usually they find the same low risk ones over and over, omniture, pointroll, questionmarket, and others, but an AVGAnti-Spy scan just found 3 new ones Adbrite, Euroclick, and Cookie.com that they rate as medium risk. I'm glad the scanner is working (and now the SpySweeper is OK too) but its a little disconcerting that now that we're wrapping this up, new items are being found. Though I guess it doesn't necessarily mean they have just been deposited. Maybe they are just being discovered. But if they are just being deposited, how do I block them and keep them out? How do I keep things clean? I haven't been surfing the 'Net since we started working on this together. So where are new things coming from? I still have 3 different kinds of Shields even after uninstalling Arovax today, a Firewall, and SpyWare Blaster. Aren't they supposed to keep new things from getting in? Maybe that's what we'll be working on next. I do want to know if these items should be quarantined or deleted. I also have some good news! I FINALLY got an email back from Windows Updates Support. TODAY! I wrote to them well over 2 weeks ago, when the main problem started, and hadn't heard back. That's probably why I was getting so antsy waiting for somebody here to respond to my log posting, because I'd already been waiting for them for 2 weeks. And since all we've done so far still has not corrected my main presenting problem, (though it has solved others), I was soooooo glad to get their email. And it actually was helpful! They determined that "The issue was caused by some corrupted Windows Update engines or the system temporary folder has been set to read only." They had me Re-register Windows Update engines and Reload the Update temporary folders, both of which took a lot of steps. But it seems to have worked, because I can now get Updates, and Windows Defender can get Updates too, and it works properly. No endless empty scans. Updates still fail for the .Net Framework Service Pack 1, so I'm still waiting to hear back from them on that. I had to send them an Updates log, which I can also post here, if you'd like. I don't know if you would find it helpful or not. If you'd like to see it, let me know. We didn't discuss cause, so for all I know, Updates could have been corrupted by whatever caused all those pop-ups to start happening a few weeks ago. Both things started at the same time. So I am glad to be working on things here too. Especially now that I'm starting to find spy cookies I've never had before. Anyway, that's my update! Looking forward to what you will have me do next. I greatly appreciate all your diligence and help so far.