tetonbob

Please download the Suspicious file Packer from Safer-Networking.Org and unzip it to your desktop.

Run SFP.exe.

Please copy the following lines into the Step 1: Paste Text window:

C:\WINDOWS\iisctrl.exe

then click "Continue".

This will create a .cab file on your desktop named requested-files[Date/Time].cab

Next, please visit TheSpyKillers forum HERE

Read the first topic for instructions on uploading files then start a new Topic, post a link to this thread and upload the requested files.cab archive from your desktop.

Please post the link to your spykiller thread here.

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Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

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Download Pocket Killbox and unzip the exe file to your desktop

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Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they exist (make sure you do not miss any) and click Fix Checked

O23 - Service: NetconDDE Service (NetconDDE) - Unknown owner - C:\WINDOWS\iisctrl.exe

Close HijackThis now.

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Launch KillBox.exe & select the following options:

• delete on Reboot
• All files (if available)

Use your mouse to select all the filenames highlighted in blue & then right-click & select Copy

• C:\WINDOWS\iisctrl.exe

* Go to the File menu, and choose Paste from Clipboard
* Click the RED X button.
* KillBox will alert you the files will be deleted on next reboot, click Yes
* When asked to Reboot, select Yes

Click OK at any PendingFileRenameOperations prompt, and let us know if you receive this message.

Also, if the computer does not restart automatically, please restart it manually.


If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run TheKillbox, download and run missingfilesetup.exe. Then try Killbox again.


Please then reboot your computer in Safe Mode by doing the following :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
• Select the first option, to run Windows in Safe Mode, then press Enter.
• Choose your usual account.

• Open the extracted SDFix folder and double click RunThis.bat to start the script.
• Type Y to begin the cleanup process.
• It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
• When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
  (Report.txt will also be copied to Clipboard ready for posting back on the forum).
• Finally paste the contents of the Report.txt back on the forum in your next reply.

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Establish an internet connection & perform an online scan using Internet Explorer at http://www.kaspersky.com/service?chapter=161739400

Answer Yes, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK & have it scan My Computer
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

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Open Hijack This and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.

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Please return with results from:

SDFix
kaspersky online scan
HJT