tetonbob

Before begining the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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I see you have more than one Anti-Virus program installed, PC Tools AntiVirus and AVG. While this may seem like greater protection, it can cause problems including slowdowns and system hangs. Choose one to keep and uninstall the other.

Any antivirus program must be removed via add/remove program.
For any program that doesn't have an add/remove entry, you will have to do this:

re-install the program -> reboot -> uninstall

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CLEAR & RESET SYSTEM RESTORE'S CACHE

Go to Start >> Run - type or copy/paste control sysdm.cpl,,4 & press Enter

* Tick on the checkbox - Turn off System Restore on all drives
* Click Apply

Turn it back 'On' by unticking the same checkbox & click Apply, and then OK

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Please go to: VirusTotal

• At the top of the page you'll find a "Browse" button. Click the "Browse" button and browse to this file in BOLD:
  
  C:\WINDOWS\iisctrl.exe
  
  
• Click "Open".
• Then click the "Send" button at the top of the VirusTotal page.
• This will scan the file. Please be patient.
• Once scanned, copy and paste the results in your next reply together with a new HijackThis log.

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Are you still receiving messages about rdriv.sys?