Hi Cathy
Click on the zip file attached to this post to open and extract the file
cathy.reg to your desktop.
Do not run it yet.
Reboot
Reboot your system in
Safe Mode.
- Restart the computer. The computer begins processing a set of instructions known as BIOS.
- After hearing your computer beep once during startup, but before the Windows icon appears, press F8 (dependent on your system this may be F5 or another key)
- Instead of Windows loading as normal, a menu should appear
- Use the arrow key to highlight Safe Mode and press Enter.
Registry Fix
Double click on the file
cathy.reg to run it. Answer
yes to any prompts and allow it to merge into the Registry.
File Deletions
Delete the following Files indicated in
RED if they still exist.
C:\WINDOWS\system32\
mi2.exe
C:\WINDOWS\system32\
mi1.exe
C:\WINDOWS\system32\
80020AEA00.sys
c:\windows\\system32\
_mzu_stonedrv8.exe
Reboot
Reboot your system in Normal Mode.
Please run
combofix again, just as you did the last time.
Online Scan
Establish an internet connection & perform an online scan with
Internet Explorer at
Kaspersky WebScanner
Next Click on
Kaspersky Online Scanner
A Welcome screen will appear - click 'Accept' at the bottom. You will be prompted to install an ActiveX component from Kaspersky, Click
Yes.- The program will launch and then begin downloading the latest definition files:
- Once the files have been downloaded click on NEXT
- Now click on Scan Settings
- In the scan settings make that the following are selected:
Scan using the following Anti-Virus database:Scan Options:- Scan Archives
- Scan Mail Bases
Click
OK
Now under select a target to scan: Select
My Computer- This will program will start and scan your system.
- The scan will take a while so be patient and let it run.
- Once the scan is complete it will display if your system has been infected.
Now click on the
Save as Text button:
- Save the file to your desktop.
- Copy and paste that information in your next post.
Take note of the name(s) and location(s) of any file(s) it detects but fails to clean.
* Turn off the real time scanner of any existing antivirus program while performing the online scan
Please post back with the
Kaspersky Log and a fresh
HijackThis Log. Please also let me know how your system is performing now and if you have any specific problems. In order to provide you with the best possible help, please ensure that HijackThis logs are produced
only while in
Normal Mode.