Tech Support Forum - View Single Post - Viruses - Dialers - Worms

Susan528 · 12-06-2006, 01:09 PM

Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Open AVG Anti-Spyware.

On the main screen under Your Computer's security.
- Click on Change state next to Resident shield. It should now change to inactive.
- Click on Change state next to Automatic updates. It should now change to inactive.
- Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
- Wait until you see the Update succesfull message.
Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

If you are having problems with the updater, you can use this link to manually update ewido.
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
______________________________

Reboot your computer in Safe Mode.

If the computer is running, shut down Windows, and then turn off the power.
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe Mode option is selected.
Press Enter. The computer then begins to start in Safe mode.
Login on your usual account.

______________________________

Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.

Click on Scanner on the toolbar.
Click on the Settings tab.
- Under How to act?
  - Click on Recommended Action and choose Quarantine from the popup menu.
- Under How to scan?
  - All checkboxes should be ticked.
- Under Possibly unwanted software:
  - All checkboxes should be ticked.
- Under Reports:
  - Select Automatically generate report after every scan and uncheck Only if threats were found.
- Under What to scan?
  - Select Scan every file.
Click on the Scan tab.
Click on Complete System Scan to start the scan process.
Let the program scan the machine.
When the scan has finished, follow the instructions below.
IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
- Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
- At the bottom of the window click on the Apply all Actions button. (3)
When done, click the Save Scan Report button. (4)
- Click the Save Report as button.
- Save the report to your Desktop.
Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

Reboot in Normal Mode.
______________________________

======
GMER
Please create a new subfolder in the Program Files folder called GMER. If you have an older version of GMER installed, you must delete it.

Download GMER and extract it to the C:\program files\GMER folder.
Please rename the GMER file
Note: You can rename gmer.exe to anything you like as long as you keep the .exe ending.
Run the Gmer.exerenamed program by double-clicking the executable file (gmer.exe) in Windows Explorer.
You may be prompted to scan immediately if GMER detects rootkit activity.
- If you are prompted to scan your system click "yes" to begin the scan.
- If you are not prompted, Click the "Rootkit" tab, then click "Scan".

At the end of the scan, click "Copy" to copy the scan results to the clipboard. Then paste the results in a notepad file and also paste them back in a reply here.

Please post (reply) with the results from:

Please post:

Ewido log
the GMER scan
A new HijackThis log

Your may need several replies to post the requested logs, otherwise they might get cut off.

12-06-2006, 01:09 PM	#4 (permalink)
Susan528 Analyst, Security Team Join Date: Nov 2006 Posts: 215 OS: WinXP Pro	Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes. Open AVG Anti-Spyware. On the main screen under Your Computer's security. Click on Change state next to Resident shield. It should now change to inactive. Click on Change state next to Automatic updates. It should now change to inactive. Next to Last Update, click on Update now. (You will need an active internet connection to perform this) Wait until you see the Update succesfull message. Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows. Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes. If you are having problems with the updater, you can use this link to manually update ewido. AVG Anti-Spyware manual updates. Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update. ______________________________ Reboot your computer in Safe Mode. If the computer is running, shut down Windows, and then turn off the power. Wait 30 seconds, and then turn the computer on. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again. Ensure that the Safe Mode option is selected. Press Enter. The computer then begins to start in Safe mode. Login on your usual account. ______________________________ Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan. Click on Scanner on the toolbar. Click on the Settings tab. Under How to act? Click on Recommended Action and choose Quarantine from the popup menu. Under How to scan? All checkboxes should be ticked. Under Possibly unwanted software: All checkboxes should be ticked. Under Reports: Select Automatically generate report after every scan and uncheck Only if threats were found. Under What to scan? Select Scan every file. Click on the Scan tab. Click on Complete System Scan to start the scan process. Let the program scan the machine. When the scan has finished, follow the instructions below. IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button. Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2) At the bottom of the window click on the Apply all Actions button. (3) When done, click the Save Scan Report button. (4) Click the Save Report as button. Save the report to your Desktop. Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes. Reboot in Normal Mode. ______________________________ ====== GMER Please create a new subfolder in the Program Files folder called GMER. If you have an older version of GMER installed, you must delete it. Download GMER and extract it to the C:\program files\GMER folder. Please rename the GMER file Note: You can rename gmer.exe to anything you like as long as you keep the .exe ending. Run the Gmer.exerenamed program by double-clicking the executable file (gmer.exe) in Windows Explorer. You may be prompted to scan immediately if GMER detects rootkit activity. If you are prompted to scan your system click "yes" to begin the scan. If you are not prompted, Click the "Rootkit" tab, then click "Scan". At the end of the scan, click "Copy" to copy the scan results to the clipboard. Then paste the results in a notepad file and also paste them back in a reply here. Please post (reply) with the results from: Please post: Ewido log the GMER scan A new HijackThis log Your may need several replies to post the requested logs, otherwise they might get cut off. __________________ Proud member of ASAP since 2005 If you feel we've helped you, Please donate to the forum