Ried

Hello Chow,

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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Download AVG Anti-Spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program

1. Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
2. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
3. On the main screen select the icon "Update" then select the "Update now" link.
   • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
4. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
5. Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
6. Under "Reports"
   • Select "Automatically generate report after every scan"
   • Un-Select "Only if threats were found"

Close AVG Anti-Spyware. Do Not run a scan just yet, we will shortly.

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Please download Brute Force Uninstaller to your desktop.

• Right click the BFU folder on your desktop, and choose Extract All
• Click "Next"
• In the box to choose where to extract the files to,
• Click "Browse"
• Click on the + sign next to "My Computer"
• Click on "Local Disk (C:) or whatever your primary drive is
• Click "Make New Folder"
• Type in BFU
• Click "Next", and Uncheck the "Show Extracted Files" box and then click "Finish".

RIGHT-CLICK HERE and choose "Save As" (in IE it's "Save Target As") in order to download Alcra PLUS Remover.
Save it in the same folder you made earlier (c:BFU).

Do not do anything with these yet.

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Download the attached chow.zip file to your desktop.

Double click on the chow.zip folder, then double click on the .reg file within. Click yes to allow it to merge into your registry.


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Reboot your computer in Safe Mode by doing the following:

1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Use the up arrow key to highlight Safe Mode and press Enter.
5) Login on your usual account. Make sure to close any open browsers.

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IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:

• Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
• Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
• AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all actions" **Please ensure it is set to Quarantine
• Next select the "Reports" icon at the top.
• Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
• Close AVG Anti-Spyware.

**AVG Anti-Spyware is compatible with most AV and anti-spyware products, and the free version will continue to be useful as a second anti-malware scanner.
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Now, please go to Start > My Computer and navigate to the C:BFU folder.

• Start the Brute Force Uninstaller by doubleclicking BFU.exe
• Beside the scriptline to execute field click the folder icon and select alcanshorty.bfu by double clicking on it.
• Press Execute and let it do it’s job. (You ought to see a blue progress bar if you did this correctly.)
• Wait for the complete script execution box to pop up and press OK.
• Press exit to terminate the BFU program.

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Reboot into Normal Mode.

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Perform an online scan using Internet Explorer with Panda ActiveScan
** click on "Free use ActiveScan" located on the top right hand corner

1. Click Check Now & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
2. Enter your e-mail address, country, and state & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls

Begin the scan by selecting My Computer

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and wants you to buy the program for removal as we will address this later.
• Click on see report. Then click Save report

Please include the following in your next reply:

AVG A/S results
Panda results
New HijackThis log