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Before begining the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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Download
combofix.exe to your desktop.
* IMPORTANT !!! Place it on your Desktop.
Click the Windows 'Start' button > Select 'Run' - then copy/paste this into the run box & click OK
"%userprofile%\desktop\combofix.exe" /v brwptr32 lpealpe ipv6mons
When finished, it shall produce a log for you. Post that log in your next reply.
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
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Restart your computer and boot into Safe Mode by tapping the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.
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Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
Viewpoint Manager
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Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they exist
(make sure you do not miss any) and click
Fix Checked
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe,udbjdjh.exe
O2 - BHO: Visual Renderer - {16946E6F-C8B7-4D66-B97D-785B7D6BF083} - C:\WINDOWS\system\brwptr32.dll
O2 - BHO: (no name) - {4BDB8269-B862-47EB-802E-E1BB1C210F09} - C:\WINDOWS\system32\lpealpe.dll
O2 - BHO: (no name) - {73364D99-1240-4dff-B12A-67E448373148} - C:\WINDOWS\system32\ipv6mons.dll
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
Close HijackThis now.
Delete the following if they exist:
C:\Program Files\Viewpoint
C:\WINDOWS\CCZoop05.exe
Restart in normal mode.
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I see no evidence of an AntiVirus program on your system. This must be resolved. Connecting to the Internet without antivirus protection is a "Welcome" doormat for malware. It can take as little as
eight seconds to infect an unprotected computer.
Here are a few very good free Antivirus products which are available:
Select one of these, or another of your choice. Do not install more than one antivirus program because they will conflict with each other. It is imperative that you update your antivirus software at least once a week (even more if you wish). If you do not update your antivirus software then it will not be able to catch new malware that may have come out.
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Open Hijack This and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.
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Please return with results from:
ComboFix
HijackThis
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Because what you don't know, CAN hurt you.
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