Tech Support Forum - View Single Post - Klone and Trojan Generic2.IRY

tetonbob · 12-04-2006, 09:04 AM

Before begining the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

Clear your Firefox cookies. From the open browser, go toTools>Options>Privacy>Cookies>Clear

Please go to: VirusTotal

At the top of the page you'll find a "Browse" button. Click the "Browse" button and browse to this file in BOLD:

C:\Documents and Settings\All Users\Documents\Amy\laptop\Downloads\035871.exe
Click "Open".
Then click the "Send" button at the top of the VirusTotal page.
This will scan the file. Please be patient.
Once scanned, copy and paste the results in your next reply.

Then repeat as above for the following files in BOLD:

C:\Program Files\Pixel\activate.exe

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I see from Panda's log that you have vundofix on your system. It should have removed one of those registry entries Panda found. To ensure you have used the latest version, please delete your current version of vundofix, and do this:

Please download VundoFix.exe to your desktop

Double-click VundoFix.exe to run it.
Click the Scan for Vundo button.
Once it's done scanning, click the Remove Vundo button.
You will receive a prompt asking if you want to remove the files, click YES
Once you click yes, your desktop will go blank as it starts removing Vundo.
When completed, it will prompt that it will reboot your computer, click OK.
Please post the contents of C:\vundofix.txt in your next reply.

Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears upon rebooting.

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Download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"

Install AVG Anti Spyware
Double-click the icon on Desktop to launch AVG
On the top of the main screen click Shield
Click the word active to change it to inactive
On the top of the main screen click Update.
Then click on Start Update. The update will start and a progress bar will show the updates being installed.
Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"

When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.

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Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only. We'll use this later.

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Restart your computer and boot into Safe Mode by tapping the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.

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Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

VSToolbar

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Delete this folder:

C:\Program Files\VSToolbar

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Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

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Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)

Click Scanner
Click on the Scan tab
Click Complete System Scan to begin scanning.
Once the scan is complete do the following:
If you have any infections you will prompted, then select "Apply all actions"
Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

Restart in normal mode.

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Establish an internet connection & perform an online scan using Internet Explorer at http://www.kaspersky.com/service?chapter=161739400

Answer Yes, when prompted to install an ActiveX component.

The program will then begin downloading the latest definition files.
Once the files have been downloaded click on NEXT
Locate the Scan Settings button & configure to:
- Scan using the following Anti-Virus database:
  - Extended
- Scan Options:
  - Scan Archives
  - Scan Mail Bases
Click OK & have it scan My Computer
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

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Open Hijack This and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.

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Please return with results from:

vundofix
AVG Anti-Spyware
Kaspersky online scan
HJT

12-04-2006, 09:04 AM	#6 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,196 OS: 2000 Pro; XP Pro; XP Home	Before begining the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix. It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence. Clear your Firefox cookies. From the open browser, go toTools>Options>Privacy>Cookies>Clear Please go to: VirusTotal At the top of the page you'll find a "Browse" button. Click the "Browse" button and browse to this file in BOLD: C:\Documents and Settings\All Users\Documents\Amy\laptop\Downloads\035871.exe Click "Open". Then click the "Send" button at the top of the VirusTotal page. This will scan the file. Please be patient. Once scanned, copy and paste the results in your next reply. Then repeat as above for the following files in BOLD: C:\Program Files\Pixel\activate.exe --------------------------------------------------------------------------------------------- I see from Panda's log that you have vundofix on your system. It should have removed one of those registry entries Panda found. To ensure you have used the latest version, please delete your current version of vundofix, and do this: Please download VundoFix.exe to your desktop Double-click VundoFix.exe to run it. Click the Scan for Vundo button. Once it's done scanning, click the Remove Vundo button. You will receive a prompt asking if you want to remove the files, click YES Once you click yes, your desktop will go blank as it starts removing Vundo. When completed, it will prompt that it will reboot your computer, click OK. Please post the contents of C:\vundofix.txt in your next reply. Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears upon rebooting. --------------------------------------------------------------------------------------------- Download AVG Anti Spyware Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows" Install AVG Anti Spyware Double-click the icon on Desktop to launch AVG On the top of the main screen click Shield Click the word active to change it to inactive On the top of the main screen click Update. Then click on Start Update. The update will start and a progress bar will show the updates being installed. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab. Once in the Settings screen click on "Recommended actions" and then select "Quarantine". Under "Reports" Select "Automatically generate report after every scan" Un-Select "Only if threats were found" When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly. --------------------------------------------------------------------------------------------- Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only. We'll use this later. --------------------------------------------------------------------------------------------- Restart your computer and boot into Safe Mode by tapping the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers. --------------------------------------------------------------------------------------------- Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist: VSToolbar --------------------------------------------------------------------------------------------- Delete this folder: C:\Program Files\VSToolbar --------------------------------------------------------------------------------------------- Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. Click Exit on the Main menu to close the program. For Technical Support, double-click the e-mail address located at the bottom of each menu. --------------------------------------------------------------------------------------------- Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed) Click Scanner Click on the Scan tab Click Complete System Scan to begin scanning. Once the scan is complete do the following: If you have any infections you will prompted, then select "Apply all actions" Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important). Restart in normal mode. --------------------------------------------------------------------------------------------- Establish an internet connection & perform an online scan using Internet Explorer at http://www.kaspersky.com/service?chapter=161739400 Answer Yes, when prompted to install an ActiveX component. The program will then begin downloading the latest definition files. Once the files have been downloaded click on NEXT Locate the Scan Settings button & configure to: Scan using the following Anti-Virus database: Extended Scan Options: Scan Archives Scan Mail Bases Click OK & have it scan My Computer Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply * Turn off the real time scanner of any existing antivirus program while performing the online scan --------------------------------------------------------------------------------------------- Open Hijack This and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here. --------------------------------------------------------------------------------------------- Please return with results from: vundofix AVG Anti-Spyware Kaspersky online scan HJT __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009