Tech Support Forum - View Single Post

Ried · 11-30-2006, 10:58 AM

Hello Mady,

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

***************************************************

Close any open browsers.

***************************************************

Open HijackThis and click on 'Do a System Scan Only'. Check the following entries:

(If you like Dell as your homepage, please just use www dell com)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} - http://www.sidestep.com/get/k42037/sb02b.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.popcap.com/games/popcaploader_v6.cab

Click 'Fix Checked' and close HijackThis.

-----------------------------------

Please run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:

Perform an online scan with Internet Explorer with Panda ActiveScan

Click on located at the bottom of the page.
A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*

Begin the scan by selecting

If it finds any malware, it will offer you a report.
Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
Click on then click

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan

Please include the following in your next reply:

Panda results
New HijackThis log

What alerted you to Altnet?

Kazaa is known to install a tremendous amount of spyware along with the program itself. What version of Kazaa is currently installed?

11-30-2006, 10:58 AM	#2 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,953 OS: WinXP and Vista	Hello Mady, Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions. ************************************************* Close any open browsers. *********************************************** Open HijackThis and click on 'Do a System Scan Only'. Check the following entries: (If you like Dell as your homepage, please just use www dell com) R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} - http://www.sidestep.com/get/k42037/sb02b.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.popcap.com/games/popcaploader_v6.cab Click 'Fix Checked' and close HijackThis. ----------------------------------- Please run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course: Perform an online scan with Internet Explorer with Panda ActiveScan** Click on located at the bottom of the page. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it * Enter your e-mail address, country, and state & click "Free Online Scan" The download of the 8 MB Panda's ActiveX control will take place Begin the scan by selecting If it finds any malware, it will offer you a report. Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later. Click on then click * You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report. * Turn off the real time scanner of any existing antivirus program while performing the online scan Please include the following in your next reply: Panda results New HijackThis log What alerted you to Altnet? Kazaa is known to install a tremendous amount of spyware along with the program itself. What version of Kazaa is currently installed? __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."